Service Desk / Help Desk Analyst

Company DescriptionParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.Job DescriptionJOB DETAILS:Position: Service Desk / Help Desk AnalystLocation: Omaha, NEDuration: Long Term (1 Years ) / Full TimeJOB DESCRIPTION: 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environmentBe the first point of contact for the end users for all technical issues/ service requestsCreate incident and service requestsProvide troubleshooting and technical support via phone, web based tools and emailProvide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot, resetting password etc Desired Skill Sets:  Fluent in Spoken English LanguageStrong written English and interpersonal skillsStrong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)Must have strong experience in comprehending user requests and carrying out required technical support through remote support toolsExperience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systemsThanks & RegardsASHOK KUMARSr. Lead / IT RecruiterParadigm InfotechCall : 443-640-0099Additional InformationMandatory Details:  Full Name as per SSN: Total Experience:US Experience:Contact NO: Email ID:Current work authorization in US: Current Location with city: Relocation: Availability:Skype Id :Educational Details :Rate(C2C/1099/W2): Employer:  2 Official references from recent 2 projects in below format (Must) Reference 1 Name:Company name:Designation:Official mail id:Contact Details:  Reference 2 Name:Company name:Designation:Official mail id:Contact Details: