Customer Service Representative

Do you have a special calling for making others feel special? Do you have experience interacting with customers virtually both via telephone and email? Are you looking for a growing, but stable company in which to build a career? Paradise Grills, America’s LARGEST Outdoor Grills and Furniture Manufacturer, is looking for an outgoing, high-energy and positive Customer Service Representative to join our dynamic corporate team.

As the Customer Service Representative, you will make a significant contribution to the overall customer experience by communicating with customers in a positive, courteous and friendly way. You will be the one building relationships with our customers before, during and after the entire delivery process to provide a highly rated service. You will enthusiastically represent Paradise Grills by displaying a positive attitude, high level of energy and commitment to meeting each customer's unique needs.

"As one of America's fastest growing companies, Paradise Grills is in a unique position to offer aggressive advancement opportunities for quality focused, result oriented individuals".

Duties and Key Responsibilities

· Call and respond to customers via phone and email

· Engage with customers in a friendly, courteous and professional manner

· Communicate with other departments regarding deliveries

· Perform data entry and customer service surveys

· Work as part of a team to increase productivity while providing excellent customer service

· Utilize emotional intelligence to navigate complex customer concerns

· Make decisions on how to resolve customer needs

· Other tasks assigned by upper management

What It Takes to Succeed

• You have 2 - 3 years previous customer service experience

• You are outgoing and carry yourself with confidence

• You are a “view the glass half full” type of person and always look for the positives in people

• You are a natural leader and value leadership who is willing to “roll up their sleeves”

• You have excellent written and oral communication skills, great grammar skills

• You have great technology skills and have worked with different office equipment

• You have knowledge of Google Office (Docs, Sheets, Slides, Drive)

• You can multitask while maintaining a positive attitude and you take pride in your reputation

• You have mastered organization and are naturally detail oriented

• You are a Self-Starter looking for an opportunity to prove yourself and advance

• You are willing to put in the time it takes to get the job done right and you have work schedule flexibility

• If you have experience with NetSuite, that is a plus

Are you ready to join and add the amazing financial benefits that Paradise offers?

• Health Benefits

• 401K Matching Program

• 2 Weeks PTO

• Long Term Disability

• Wear Jeans EVERYDAY

• Free Coffee

• Lunch Provided Every Friday

• Fun Environment!

Work Schedule

Days: Monday - Friday

Shift Hours: 8:30am - 5:00pm

Overtime Hours might be available; depending on the needs of the business overtime may be required

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)

Work Location: One location