Hotel Maintenance

Overview  Maintenance is responsible for the day to day activities in the hotel maintenance department while planning, repairing, and assisting with the repair and general maintenance of the hotel in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. 

Physical Requirements 

• Must be able to stand  for extended periods, often for a minimum of 8 hours at a time. 

• Must be able to frequently walk and climb/descend stairs approximately 50% of the time. 

• On occasion it is required to climb up and down ladders. 

• Must have general dexterity for firm and simple grasping of objects. Some tasks, such as the use of small repair tools, may also require fine dexterity skills. 

• Must be able periodically kneel, work above head, reach, crawl, and twist torso as needed to accomplish required tasks. 

• Must be able to push and/or pull approximately 60% of the time, to include when using a cart to carry linens, trash, tools, etc. or when operating equipment such as a lawnmower, pavement sweeper, wheelbarrow, etc. 

• Must be able to regularly lift and carry up to 50 pounds without assistance and a maximum of 140 pounds with assistance. 

Major Duties 

• Visually inspect rooms and public areas to ensure that work orders are properly completed according to Company standards. 

• Maintain proper equipment and supply inventory; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment or supplies. 

• Perform routine maintenance throughout the property, to include painting, carpet/floor cleaning, etc. 

• Perform minor adjustments on HVAC systems, including the repair and/or replacement of air conditioning units. 

• Perform minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, etc. 

• Supervise and perform all other duties outlined in the Company’s Quick-Fix and 50/50 Preventative Maintenance programs. 

• Clean and maintain the hotel’s exterior areas, to include the swimming pool, parking lot, and all other aspects pertaining to the hotel’s overall landscape and curb appeal. 

• Protect Company assets by properly securing tools, equipment, and supplies. 

• Report requests for major repairs to the General Manager in accordance with hotel procedures. 

• Assist the General Manager in determining capital requests and monitoring existing contracts for capital projects. 

Other Duties 

• Announce presence and enter guest rooms in accordance with Company standards and procedures. 

• Smile, acknowledge, and greet guests while in guest rooms or any other area of the hotel. 

• Respond to guest’s requests for immediate repairs. 

• Ensure that the maintenance receives satisfactory guest satisfaction, product quality, and/or mystery shopper scores. Take corrective action to improve any deficiencies. 

• Be available to work a flexible schedule and travel between job sites.

• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, operating the hotel shuttle/van, and assisting with laundry or housekeeping, as needed. 

• Perform work duties in accordance with Company safety and security policies and procedures, as well as, in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations. 

• Report and store lost-and-found items in accordance with hotel procedures. 

Minimum Essentials 

• High school diploma or equivalent. 

• Prefer at least one (1) year of related general repair and previous supervisory experience. 

• Must have basic working knowledge of plumbing, painting, HVAC, electrical, and/or other general repair skills. 

• Must display very good organization and time management skills. 

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. 

• Must have sound judgment and discretional skills and work with little or no supervision. 

• Must be able to consistently work under pressure and simultaneously prioritize multiple projects. 

• Must be able to speak, read, write and understand English. 

• Must be able to obtain valid, current, and non-probationary driver’s license if required to operate a hotel shuttle/van. 

• Obtain any locally required certifications