Manager, Customer Success

Manager, Customer Success

Remote • Full-Time

Who We Are

ParentSquare is a Santa Barbara-based growing company that’s changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 20,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more. We just celebrated our 13th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians

Who We’re Looking for

We are searching for a dynamic Manager, Customer Success to join and help lead our incredible Customer Success team. You are someone who has customer service in your DNA and a passion for leading a team to be true champions for our customers. Working alongside the Director of Customer Success, you'll maintain a cohesive team that works efficiently together to ensure each customer has a successful onboarding journey while collaborating with Sales, Marketing, and Product departments to achieve our goals.

Most importantly, you’re someone who shares in our passion to improve the lives of  students through communication. 

This role will include:

• Leading a team of Customer Success Managers in ensuring KPI’s are continuously met
• Overseeing the onboarding, launch and success of a portfolio of  K12 Customers
• Supporting and innovating success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
• Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
• Becoming an expert on the product and consistently generate excitement for enhancements internally and externally
• Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
• Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience

Our ideal candidate will have the following:

• 2 years of people management experience in a SaaS or software company environment
• 4 years of K12 EdTech experience working with large district implementations
• Solutions oriented mindset and ability to lead with empathy
• Excellent communication skill and attention to detail
• Project management and ability to prioritize tasks in a fast moving dynamic environment

The perks of working for us are great! 

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• Paid Parental Leave
• Stock options
• Health wellness reimbursements
• Generous PTO 
• 15 paid holidays, including your birthday! 

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $90,000 to $105,000 DOE.