What are the responsibilities and job description for the Client Operations Associate position at Pareto Intelligence?
Duties & Responsibilities:
Collaborate with Product, Development, and Advisory teams to lead efforts toward automation and scalability.
Identify tasks that can be automated, clearly document how, and work with leads on prioritization.
Identify and solve problems by reviewing related information, evaluating options, and implementing solutions.
Create current-state and ideal-state workflow diagrams and process maps.
Work closely with client-facing teams to ensure timely implementation of solutions.
Analyze data feeds received from clients and perform basic testing and data validation to confirm requirements have been met.
Maintain and ensure monthly databases are delivered on-time to our customers.
Responsible for the scalable comprehension, ingestion, and deployment of client data.
Use your knowledge of SQL to perform data analysis based on business requirements and data profiling reports.
Clearly document that any gaps found during QA are documented and addressed.
Serve as a technical resource in resolving client issues related to database or other data issues.
Track towards project milestones and communicate progress to leadership, cross-functional team members, and other stakeholders.
Ensure the security, confidentiality, and integrity of client information for yourself and your team.
Granted elevated privileges to help maintain the information of the security of the organization.
Responsible for provisioning approved client access to the Pareto web application.
Requirements
Required Qualifications:
A Bachelor’s degree in Data Analytics, Information Systems, or other related degrees.
2-4 years of relevant QA/Testing or Technical Process Improvement/Optimization experience, ideally in a product or software company.
Demonstrate an analytical mindset with great attention to detail.
Proficiency using SQL.
Experience working with large datasets.
Positive, flexible and self-motivated attitude, along with the ability to work as a collaborative team player.
Ability to set priorities and work on multiple tasks simultaneously.
Preferred Qualifications
Knowledge of existing Pareto solutions, their business applications, and how to critically assess quality and efficiency.
Knowledge of relational database concepts.
Successful candidate must be willing and able to travel, when necessary. Estimated travel is approximately 10%.