First level internal/external customer support for assigned apps
Triage, troubleshoot and escalate if needed
Projects/Products
Assist/serve as functional project manager for small projects and deliverables
Create functional software requirements documents
May serve as product owner/SME for one or more key areas of functionality within apps
Skills and Experience
Technology experience that will make you successful.
Product/project management experience 1-3 yrs
Business analyst/requirements gathering experience 1-3 yrs
Web development and/or database analyst experience 1-3 yrs
Jira or similar project management software 1-3 yrs
Lucidchart or similar process mapping software 1-3 yrs
MS Office (Powerpoint and Excel specifically) or similar productivity software 1-3 yrs
Attributes that will make you successful.
Work to make raving fans of your customers each day
Experience as, or desire to grow into, product owner role
Able to deliver in a remote-first company
Technical experience developing or supporting the development of web applications
Able to bridge the gap between non-technical business users and very technical engineering team
Pareto Perks: Pareto offers a competitive compensation package commensurate with skills and experience. In addition, Pareto offers a robust benefits package including Medical (100% employer paid), Dental, Vision, STD/LTD, and employer 401(k)contribution.
Salary.com Estimation for Product Analyst in Philadelphia, PA
$76,949 to $105,165
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