MGM Rewards Representative - Park MGM

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. POSITION SUMMARY: The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemption and transactions of MGM Rewards promotions, and answering questions about MGM Rewards or the property. All duties are to be performed in accordance with department and property policies, practices, and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Assist guests with all requests, answers questions about MGM Rewards and GameSense, and address guest problems in a professional and timely manner Explain the MGM Rewards program in detail, enroll guests in MGM Rewards, and redeem guests’ points or offers Understand principles of responsible gaming and ensure the consistent promotion of GameSense to all guests Manage member account information in the database system and issue MGM Rewards cards Promote the MGM Rewards Mastercard by explaining rewards and benefits to members, accept MGM Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures MINIMUM REQUIREMENTS: High school diploma or equivalent Work varied shifts, including weekends and holidays CERTIFICATIONS, LICENSES, REGISTRATIONS: Gaming Registration KNOWLEDGE, SKILLS, AND ABILITIES: Able to effectively communicate in English, in both written and verbal forms Able to lead and mentor a team Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. The Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations. While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com. We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Notice at Collection of Personal Information that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.