Consumer Loan Servicing Supervisor

RESPONSIBILITIES

This job splits time 50/50 between Newark and Mount Vernon locations

This position will primarily focus on the management of the Collateral function, which includes the following responsibilities:

• Overseeing lien placement, tracking, and release
• Monitoring bank risk in relation to Federal Reserve Pledging
• Managing the payoff processing of consumer non-real estate loans

Additional responsibilities may include:

• Assist department manager with Supervisory responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties and training, prepare and conduct performance reviews, improvement plans and compensation recommendations, establish workflow, establish and monitor associates schedules, review and approve timecards
• Initiate and monitor established guidelines and procedures for the department including completion of processes/procedures and follow up of identified exceptions
• Responsible for initial review and/or resolution of escalated customer inquiries and support of elevated compliance issues, as needed
• Analyze metrics related to accuracy and efficiency of operational processes and recommend process improvement as applicable
• Review and monitor daily, weekly, monthly reports and reconciliation
• Approve Transaction Management System and blockwork transactions daily
• Assist in periodic reviews of the consumer loan operations associates and procedures to ensure accuracy and efficiency levels are met
• Remain current on all consumer loan products, services, and systems through ongoing internal and external training exercises
• Promote activities to ensure development areas, goals and objectives of team are met
• Assist with specifications and testing related to consumer loan origination systems and core system related projects and releases
• Foster collaboration and ongoing education of team to sustain broad base of product, service and technical knowledge
• Support initiatives resulting from analysis of monthly monitoring reports
• Individually and if applicable, as a supervisor, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adhere to the Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Work on strategic initiatives or projects as identified by management
• Other duties as assigned

SCHEDULE

Office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required. Saturdays or non-traditional office hours may be required throughout the year.

Experience

• 1 - 3 years: Supervisory experience and equivalent related work experience

Education

• Bachelors or better in Business Administration or related field