Job Posting for Professional Services Manager at Parkar Digital
Job Title: Professional Services Manager
Job Type: Full-Time
Location: Bowie, MD
Overview:
As a Professional Services Manager, you will play a pivotal role in leading our professional services and Tier 3 support team. This position requires a dynamic individual who excels in both a managerial and hands-on technical capacity, providing guidance, oversight, and support to our team and clients, particularly in the healthcare technology sector.
Key Responsibilities:
Team Management:
Serve as a player/coach, directly managing and mentoring the Professional Services/Tier 3 team
Oversee performance management, focusing on health and wellness, employee engagement, skills development and training, and career planning.
Conduct recruiting and hiring to build a robust and skilled team.
Ensure team coverage and engagement of escalations and incidents.
Project Management:
Lead project scoping and quoting, ensuring alignment with client needs and company capabilities.
Manage the project pipeline, focusing on effective sales funnel management.
Work with the Project Coordinator to set project schedules, resource assignments, and budget considerations.
Ensure project execution adheres to timelines, budget constraints, and quality standards.
Provide oversight for all project management activities, maintaining high standards of delivery.
Evaluate project close-out tasks for completion.
Strategic Involvement:
Engage in KPI reporting and accountability measures.
Participate in weekly management meetings, budget management, and contribute to corporate annual planning.
Actively participate in incident management by providing guidance, individual execution of tasks, RCA development, and customer meetings.
Offer pre-sales support including discovery and quote assistance.
Offer post-sales support to client support teams.
Be the final escalation point for Professional Services Engineers with technical or customer management issues.
Project Execution:
Execute specific projects as needed on time and within budget.
Additional Responsibilities:
Provide vCIO support to existing clients by identifying solutions and improvements to IT infrastructure.
Participate in strategic customer meetings to provide guidance and clarity of solutions.
Further involvement in pre-sales activities and strategic account management as the role evolves.
Conduct thorough assessments of potential clients’ technology needs, identifying key areas where our Technology Partners can provide value-added solutions.
Collaborate with the sales and technical teams to develop custom solutions that align with client requirements and our Technology Partners’ service offerings.
Qualifications and Skills:
5 years proven experience in Project Management and leading teams.
MSP experience preferred
Proficient in Cisco Meraki networking solutions, including routers, switches, and security appliances.
In-depth knowledge of Microsoft Azure, including Azure Active Directory, Azure Virtual Machines, and Azure Networking.
Expertise in VMware or Hyper-V for virtualization solutions and infrastructure management.
Strong leadership and team management skills.
Proficient in using tools like ConnectWise Manage, ConnectWise Automate, and HubSpot.
Experience in the healthcare technology sector is a plus.
Strong communication and interpersonal skills.
Salary.com Estimation for Professional Services Manager in Bowie, MD
$136,543 to $184,240
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