Customer Service Manager

This position reports to the Division Marketing Manager and work cross-functionally to support business growth.

• Establish relationships with all customers
• Develop, implement, and manage performance measurement tools for both the department and department team members
• Evaluate, recommend, and implement strategies to increase customer satisfaction to a world class level
• Conduct work flow analysis through the use of flow charting to identify and implement process improvements
• Work closely with Quality and Engineering team members to ensure that customer quality concerns are being addressed
• Support sales growth goals and an effective order-to-cash process
• Implements strategic pricing as determined by Division
• Maintain/manage government compliance requirements
• Supply forecast to ensure optimum customer responsiveness

• 4 year college degree in Business, Marketing, or other related field
• Experience leading a team
• Excellent written and verbal communication skills
• Proficient in Microsoft software
• SAP experience is beneficial
• Strong analytical skills required
• Experience in the manufacturing industry is beneficial
• Sales and Marketing experience is a plus

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.