Rental Department Manger

RENTAL DEPARTMENT MANAGER

Are you looking for a career at one of the area’s best hardware stores? Parkrose Hardware is seeking a Department Manager for our Rental Department in our West Linn, OR location. In this position, you will be responsible for the overall success of our Rental Department including equipment ordering, equipment repair, processing rental contracts, staff supervision and most importantly one-on-one customer service. The successful preferred candidate will need to have supervisory experience preferably in Rental/equipment Management, Rental sales and or equipment repair experience. Please respond to this ad with your resume or fill out an application on our web site at ParkroseHardware.Com/Careers (fill out an application for the West Linn store).

NO PHONE CALLS PLEASE.

Summary

This position is responsible for managing a team focused on quality customer service, increasing sales, and equipment processing for a department or multiple departments within the store. The effective employee will spend their time helping customers, assisting staff members, processing rental merchandise, maintaining and repairing rental equipment, and managing rental contracts to increase departmental performance. In conjunction with store leadership, this position executes the Parkrose Hardware brand by bringing products to customers with knowledgeable assistance as needed.

In addition to Department Manager Duties, this position includes some purchasing functions as well as substantial mechanical equipment repair duties. The Rental Department Manager orders equipment and repair parts, schedules maintenance plans, and manages overdue rental returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Customer Service

• Ensures customers are provided with the highest levels of customer service
• Demonstrates and coaches to proper sales and service techniques as dictated by company leadership
• Consistently provides customers with accurate information equipment availability and use
• Listens to customers and provides courteous and knowledgeable assistance to each and every customer
• Effectively trains customers how to use complex equipment in a safe and effective way
• Coach customers to utilize the correct equipment for the right job

Sales

• Accountable for increasing sales in their department(s)
• Provides information to other associates to improve sales and increase product knowledge across the store
• Ensures merchandise is rented and/or sold at company established prices and discrepancies are addressed and resolved promptly
• Knowledgeable of equipment on the sales floor, back stock levels, and locations of products
• Review department on a regular basis for improvement opportunities and implement strategies to increase sales and overall customer experience
• Identifies potentially profitable rental or sales items to bring into stock and coordinates with the Operations Manager to the assess feasibility of offering the items for rent in the store
• Understand and allocate products maximize profitability and product turns
• Provide a pleasant and safe shopping experience
• Ensure cleanliness and departmental organization standards are met
• Knowledge of local competitive environment

Equipment Repair

• Ensures equipment is serviced, safe, and ready to rent
• Orders repair parts as needed for equipment repair
• Ensures proper check in and check out of equipment
• Oversees procedures to ensure all rental equipment is sent out in full working condition
• Maintains repair schedule and regular maintenance schedules for all rental equipment
• Directs team priorities for equipment readiness standards and repair times
• Identifies and corrects pricing abnormalities with the assistance of the Operations Manager
• Address asset protection issues as they arise and proactively work to decrease losses
• Performs other duties as assigned.

Education and Experience

• High School degree or G.E.D. equivalent, plus two (2) years experience in an equipment rental environment.
• Experience in retail/rental department management and/or educational equivalent preferred
• Must be able to effectively navigate basic computer programs and be proficient with the use of Microsoft Office Products such as Word, Excel, etc.
• Strong math proficiency preferred.
• A valid driver license in good standing is required for this position.
• Must be able to lift 40 lbs.

Parkrose Hardware is an equal opportunity employer. Parkrose Hardware is a drug free workplace. All employees must pass a pre-employment drug screening and background check.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday

Work Location: One location