Project Associate, Digital Library

From toys to apparel, books to games, and much more, Disney Consumer Products, Games and Publishing (CPGP) brings our company’s products, through stories and characters, to markets worldwide. With a portfolio of renowned franchises including Disney, Pixar, Marvel, Star Wars, 20CS and National Geographic, our efforts to deliver innovative and experiential products, designed to entertain and inspire, is industry leading and category shaping.

Provides support to global licensees, internal requestors, and local offices on digital purchase orders submitted through our Publishing website, and addresses inquiries about availability of files for all publishing formats (i.e., books, magazines, comics, eBooks). Serves as liaison between the licensee requesting the files and the managing editors who coordinate the art creation, communicating accelerated print dates, and supplying updated or missing art files.




Responsibilities :

• Fulfill digital purchase order requests not available in DMC-P within the standard turn-around time and accommodate urgent requests.
• Identify titles that are not in the Archive from submitted purchase orders and/or that have been received by Operations with missing components.
• Leverage relationships with licensees to retrieve missing files for global titles listed in the Incomplete folder on Operations server.
• Monitor and respond to licensee emails regarding the status of licensee purchase orders.
• Create records in Publishing website for archiving backlist titles and in support of special projects.
• Provide customer service support to global licensees experiencing download or file transfer issues. Escalate issue to Disney Publishing IT if rudimentary troubleshooting efforts are not successful. Report/track bugs and crashes experienced by licensees and shares with IT.
• Serve as tester of enhancements to the DMC-P platform and any new and/or upgraded systems under consideration by the Archives team.
• Train new licensees on how to order files that are available to download from DMC-P and how to place a manual PO to order files that are not on DMC-P, as requested. Escalates any issues with accounts or download to Disney Publishing IT.
• Participate in meetings related to the publishing organization to recommend improvements that will result in increasing productivity and efficiencies, identifying process/system vulnerabilities, safeguarding data integrity, and enhancing user experiences.
• Serve as the backup for the magazine business and colleagues in both the Domestic and International offices in their absence.
  

Basic Qualifications :

• Experience with fulfillment-based workflow strongly preferred
• Strong written and verbal skills, and able to effectively communicate to both internal and external partners
• Strong organizational skills
• Highly detail-oriented and able to handle multiple tasks at one time
• Strong computer skills (Mac)
• Problem solver with a “can do” attitude
• Bachelor's degree, or equivalent experience

Required Education :

• Bachelor’s Degree
  

Additional Information :
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This role is located in Orlando, FL

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