Assistant Property Manager- Multifamily Residential

Position: Assistant Property Manager- Multifamily Residential in Duluth, GA

Parktown Living

Parktown Living is a dynamic and growing property management company developed exclusively for a respected multifamily real estate investment firm. We operate in select markets across the United States and are committed to providing best-in-class property management, exceptional customer service, and a thriving living experience for our residents.

About the role

Under the direct supervision of the Property Manager, the Assistant Community Manager plays a vital role in overseeing the daily operations and financial functions of the housing community. Responsible for a broad spectrum of tasks, including rent collection and delinquency management, personnel supervision, leasing activities, maintenance coordination, financial reporting, risk management, and resident relations, this position is critical to the overall success and smooth operation of the community.

Essential Responsibilities:

• Completes daily tasks related to the successful operation of the community.
• Collect and post rents, fees, and other payments, prepare daily bank deposits, and financial reports within Yardi.
• Work closely with the accounting department to identify and trace transactions that do not reconcile to bank records.
• Review and submit invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, and coding charges to appropriate Chart of Account codes.
• Manage communication between the vendor/contractor, accounting, and the client/owner as needed.
• Enters all approved bills into the property accounting system in accordance with the appropriate processes and procedures.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed and implement procedures for collecting on delinquencies.
• Follow the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.
• Acts as the on-site supervisor in the absence of the Property Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• May assist and/or support leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by greeting prospective residents face-to- face, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing, and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
• Completes various accounting, financial, administrative, and other reports, and performs other duties as assigned or as necessary.
• Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Parktown Living’s policies and performance expectations.

Personnel Management

• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff as needed.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Administrative Management

• Maintain excellent customer service and manager service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)

Work Hours
This position is scheduled for 40 hours in a regular work week. Hours of operation vary by property, but typical sites are open from 9:00am to 6:00pm Monday through Friday, Saturday 10:00am to 5:00pm, and on Sunday 1:00pm to 5:00pm. Assistant Managers must be available to work on weekends when scheduled, usually the first weekend of the month, and must be able to perform the essential job functions unaccompanied.

Qualifications and Requirements

Education and Experience:

• Associate’s degree in a relevant field (e.g., business administration, real estate, communications, hospitality) preferred.
• Minimum of 1-3 years of experience in property management in multifamily settings.

Technical Skills:

• Proficiency in MS Office Suite applications (Outlook, Word, Excel).
• Strong understanding and experience with property management software
• Yardi/CRM/RentCafé experience a plus.

Personal Qualities:

• Excellent organizational skills and the ability to work independently and with minimal supervision while maintaining high levels of accuracy and productivity.
• Superb customer service and communication skills, both written and verbal.
• Understanding of mathematics.
• Positive and professional demeanor with a strong work ethic.
• Ability to effectively interpret and apply legal and operational documents, including leases, operating instructions, and procedure manuals.

Compliance:

• Successful completion of a background check and drug screening.
• Commitment to maintaining a record that satisfies all applicable compliance requirements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to type. The employee is frequently required to stand, walk, reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Employees must be able to physically access all exterior and interior parts of the property and amenities.

Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time.

Job Type: Full-time

Pay Range: $21.50- $24.00 hourly based on experience bonus opportunities.

Benefits:

401(k)

Paid time off

Paid Holidays

Dental insurance

Health insurance

Vision insurance

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Parktown Living is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $21.50 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Duluth, GA: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24