Deposit Services & Digital Banking Manager / Req #1042

Department:        Deposit Services

Reports to:           Director of Operations

Supervises:         Deposit Service Representatives

Status:                  Exempt  / Full time on-site

Level:                    6

Location:              Sanford, ME

Must already be authorized to work in the United States.   Relocation is not provided.

Summary for the Deposit Services & Digital Banking Manager:          

This leadership role is responsible for quality control for deposit accounts, transaction processing, and activities related to deposit products and services, debit card and ATM services including fraud monitoring. Responsibilities also include application management for the Bank’s digital banking products and services. Ensures compliance with all state and federal regulations. Position is responsible for supervising, mentoring, training, and developing a multi-person team.

Job Requirements for the Deposit Services & Digital Banking Manager:         

• Six to eight years’ experience in deposit operations, digital banking, or similar role. 
• Minimum of 2-years management or supervisory experience.
• Strong knowledge and understanding of all applicable laws and regulations, including Reg E, Reg C and NACHA rules.
• Excellent verbal and written communications skills.
• Strong time management and organizational skills.
• Exercises the usual authority of a manager concerning performance improvement plans and reviews, promotions, salary recommendations, and terminations.
• Excellent customer service skills with both internal and external customers.
• Proficient in Microsoft Office suite; ability to learn Bank technology.

Specific Job Functions for the Deposit Services & Digital Banking Manager: 

• Responsible for ensuring the timely and accurate daily processing of work associated with deposit transactions as well as the execution of digital banking operational functions for ATM, online/mobile banking, online account opening, bill payment, person to person (P2P), and card management. 
• Provides expertise and working knowledge of deposit and transaction processing as well as the bank’s digital banking and electronic payment platforms including processing support and adhering to all applicable rules and regulations such as those outlined by NACHA and Reg E.
• Protects bank customers by understanding common fraud patterns and coordinates with frontline, compliance and BSA staff to address suspicious activities and items.
• Supports branch management and provides operational support to branch staff and other areas of the bank. 
• Responsible for ensuring daily processes are completed timely and in accordance with department procedures, policies, and regulatory requirements. 
• Maintains a working knowledge of current rules/regulations and changes as they relate to functional responsibilities. Implements procedural or process changes sufficient to address any new requirements.
• Strives to improve processes by implementing new procedures or workflows to increase the efficiency and effectiveness of daily operations. 
• Manages department staff to include scheduling, timecards, performance appraisals, training, and staff development.
• Provides on-going supervision, coaching, and career development for employees.
• Ensures proper segregation of duties within the department to maintain proper audit controls.
• Maintains extensive knowledge of all duties within the department to ensure all tasks are completed accurately and within required timeframes.
• Proficient with the core system and ancillary products. Ensures the impacts resulting from system upgrades, releases and maintenance are understood and communicated to stakeholders as needed.
• Assists internal and external auditors to ensure the Bank complies with all state and federal regulations. Attends exit meetings as appropriate.
• Ensures that all research on general ledger outstanding items are researched and resolved in a timely and accurate manner.
• Responsible for ensuring policies and procedures related to the department are up to date and reviewed at least annually.
• Serves as a member of the bank’s Product Committee and other bank committees as assigned.
• Leads or directs department projects and participates as subject matter expert on bank-wide projects as required.
• Manages vendor relationships and vendor reviews as needed. 
• Performs other duties as assigned.

This Job Description for the Deposit Services & Digital Banking Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job.   This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability.  This is not a contract.