Ombudsman

The Ombudsman provides individual, family and community services that promote the well-being of Pascua Yaqui elders and families.

1. Perform a variety of duties as an advocate to tribal members age 55 and over.
2. Provide consolation, referral, intervention, mediation, and representation to the elderly and their caregivers who require assistance in dealing with governmental and private agencies.
3. Provide benefits and eligibility counseling to the elderly.
4. Represent the tribe through participation in community activities.
5. Maintain relationship with community services, nursing homes, state agencies, and federal agencies that have an impact the elderly.
6. Maintain records and demographics on services provided.
7. Coordinate with and provides direct services and support for the Long Term Care Certified Advocates Program.
8. Assist the Liogue Senior Center Program Manager by participating in management team decision- making process.
9. Perform other duties of a similar nature or level as requested by supervisor or director.

Knowledge of:

• Theories, principles, and practices of an Ombudsman;
• Social, economic, and other needs of the elderly;
• Interviewing, assessment, and communication in individual and family settings;
• Community resources available to seniors;
• Acceptable standards of care in services provided;
• Problems, needs and behavioral patterns of disadvantaged, elderly, and disabled individuals;
• First aid and cardiopulmonary resuscitation (CPR);
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills and Abilities:

• Communicate effectively with the disadvantaged elderly, and disabled person;
• Interviewing and collecting pertinent information;
• Make independent judgments;
• Use tact, courtesy and communicate well with others, orally and in writing;
• Establish and maintain effective working relationships with employees, other agencies and the public;
• Counsel and interact effectively with individuals, families, and tribal community groups;
• Communicate effectively both orally and written;
• Handle multiple tasks and meet deadlines;
• Maintain confidentiality of information;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Associate Degree in Gerontology, Social Services, Psychology, and three (3) years of experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Age 55 and over preferred.

Special Requirements:

• TB Screening; 
• Ombudsman Certification needed or obtained within 6 months; 
• Must possess and maintain a valid Arizona Driver's License; 
• This position will require the incumbent to work non-traditional hours, nights, and weekends; 
• Must have a current Level 1 Arizona Clearance Card or be able to obtain the Level 1 Arizona Clearance Card within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in termination.

Salary : $37,294