PROGRAM SPECIALIST/QUALITY ASSURANCE

Summary/Objective - The Program Specialist/QA utilizes best practices and tools to ensure data collected for the HOPES parenting program is accurate and complete as per program standards.

General Duties

· Follow data management processes to collect, track and report data in a timely manner.

· Run reports throughout the month to check for errors and accuracy. Communicate with team members as needed to maintain an accurate record of services and report performance measures.

· Conduct quality assurance reviews on client files and documentation system.

· Maintain confidentiality standards when handling client data.

· Assist team members with completing enrollment packets and with delivering incentives to program participants.

· Participate in family engagement events and engage with families in a friendly and positive manner.

· Promote the HOPES program by participating in outreach activities, conducting presentations, and informing the community of parenting classes.

· Participate in the planning and executing of agency events and other tasks as assigned.

Required Education and Experience

· High School Diploma/GED

· Ability to read, analyze and report data

· Highly competent in Word, Excel and Teams

· Ability to work both independently and in a team

· Valid Driver’s License

Preferred Education and Experience

· Experience with data entry and quality assurance

· Bilingual

Additional Eligibility Qualifications - Must pass criminal history background check

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment - Office setting, computer/work station

Job Type: Full-time

Pay: $14.42 - $19.03 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Required)

Experience:

• Data entry: 1 year (Required)
• Microsoft applications: 1 year (Required)
• Quality assurance: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person