AR Collections Clerk

Job Title: AR Collections Agent

Department: Admin

Reports to: Business Admin Manager

Location: La Mirada office, CA

FLSA Status: Non - exempt

General Position Summary

Seeking an AR Collections Agent to help us collect outstanding debts in our AR aging as well as assist in performing accounts receivable functions. In this role, you will monitor our accounts and contact clients who are delinquent to find a resolution for payment. While you do not need any specific collections experience, you should have a background in customer service. Conflict resolution skills and communication skills are crucial in this position as it requires constant communication between the debtor, Accounting and Sales teams.

Essential Job Functions

Collections Agent

• Monitoring aging reports, identifying accounts with overdue payments, keeping records of the amount owed and to keep record of resolution for each account.
• Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt.
• Contacting customers to inform them on their delinquency, encourage on-time payments and set up payment plans that will facilitate good standing credit.
• Communicating with the Sales and Accounting team to maintain accurate and updated information on client accounts and payments.
• Reviewing customer records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.
• Documenting daily collections progress & activity.
• Maintaining accurate records about customer payment statuses.
• Supervises AR team members and assists in collecting outstandings.
• Performs daily cash applications and posting.
• Researches and solves payment discrepancies.
• Reconcile credit card payments and credits.
• Adjusts discrepancies receivable accounts as needed.
• Answers inquiries and follows up.
• Reviews files to select delinquent accounts for collection efforts.
• Assists Accounting Manager in preparation of documents for outside auditors.
• Prepares weekly sales reports for the Managements.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Speaking, Writing, Communications and Collaboration, Decision-making, Persuasion, Social Perceptiveness, Organization, Reporting, Managing Processes, Analyzing Information, Problem Solving, Monitoring, Time Management, Negotiation

Qualifications

Education & Work Experience

• High school diploma; associate’s or bachelor’s degree in business or related field preferred
• Familiarity with office management procedures and basic accounting principles
• Proficient computer skills including Microsoft Office Suites (Word, PowerPoint, and Excel)
• Excellent written and verbal communication skills

To apply, please send resume to tsakiyama@pasona.com