Pet Crematory Assistant

Job Details

Job Location: Passages Pet Cremation and Grief Center – Palmer, Alaska

Position Type: Full Time (40 hours)

Job Shift: Tuesday-Saturday 9am-5pm

Salary Range: $16.00 Depending on Experience

Job Category: Veterinary Services

About Passages Pet Cremation and Grief Center, Inc.:

Passages is the Mat-Su Valley’s premier pet crematory service. Along with euthanasia, we provide professional and compassionate aftercare for all pets – those brought to us directly and those brought to us indirectly through their veterinarian.

Position Summary:

Ensure the public has a positive experience by delivering exceptional, knowledgeable and compassionate customer service. Assist the public by answering questions, scheduling cremations and euthanasia appointments. Responsible for working with staff to ensure Passages runs efficiently and effectively on a consistent basis.

Primary Responsibilities & Duties:

• Maintain the highest standards of customer service
• Maintain a professional manner at all times, being empathetic and respectful to clients
• Discuss and schedule euthanasia and cremation with clients in a compassionate and non-judgmental manner
• Assist clients in purchasing urns and keepsakes for their pet companions
• Maintain a clean and tidy environment by mopping, vacuuming, dusting, doing laundry etc.
• Comply with all of Passages Pet Cremation policies and best practices, including a keen attention to detail as well as a high standard of dependability for promptness and attendance.
• Answer inquiries from past, current, and potential clients
• Provide guidance to the public on the services offered by Passages Pet Cremation
• Prepare paw prints and other pet keepsakes
• Process customer transactions for retail items and services
• Assist Dr. Espey with veterinary clinic pick-ups twice a week and be able to lift at least 50 lbs.
• Light cleaning duties
• Lawn maintenance and snow removal depending on the season.
• Other duties as assigned

Essential Functions:

• Deliver exceptional customer service and respectful handling of pets
• For success in this position must be able to prioritize tasks as well as, multi-task and manage time wisely
• Communicate effectively and professionally with co-workers, management, and the public at all times-demonstrating a team-oriented, compassionate, and positive attitude.
• Perform clerical duties such as logging pets in for cremation, answering a multi-line phone system, returning phone calls, making copies as needed, etc.
• High level of comfort and ability to closely work with deceased pet companions

Position Requirements:

Required Experience:

High school diploma or GED

Ability to work the scheduled hours on a regular basis

General office experience

Vaccinated against Covid-19

Preferred Experience:

Experience working effectively with people in high-stress, emotional situations

Experience working in a veterinary clinic

Environment:

Must be able to lift at least 50 lbs. to waist height in order to move pets

Repetitive bending, kneeling, stooping and similar movements are required

Ability to work around loud machinery in a warehouse type setting

Benefits:

Passages offers an excellent work environment that is supportive of employees. We provide health insurance with dental and vision coverage, 10 paid sick/personal days a year, selected paid holidays, and a structured training process that ensures employees are fully capable in every aspect of their job.

To Apply:

To apply for this position, send a resume and a brief letter detailing why you are interested in this position to passagespetcrematoryjobs@gmail.com.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person