What are the responsibilities and job description for the Technology Support Analyst position at Passion?
TECHNOLOGY SUPPORT ANALYST
Passion City Church
OBJECTIVE
Supports the House by providing tier 1 & 2 Information Technology support to all teams, including desktop, tablet, printing and phone system support. A positive, team-oriented, kingdom-minded individual who models responsiveness, reliability, service, and accuracy as they play a pivotal role on the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond quickly and effectively to address Passion team members’ technical support needs
- Support the deployment, monitoring, maintenance, upgrade and administration of user hardware including laptops, desktops, tablets, telephones, and peripherals.
- Provide support for local and enterprise software applications.
- Support technology use in gatherings and events
- Create a positive and satisfactory experience for team members and attendees at all locations
- Assist with technical projects, issues, training and demonstrations as needed
- Manage hardware inventory purchasing and disposal
- Implement technology policies and procedures
- Assist with developing and maintaining internal support documentation
This job description in no way states or implies that the ESSENTIAL DUTIES AND RESPONSIBILITIES are the only responsibilities of this position. The employee is required to follow any other reasonable instruction and perform any other reasonable duties at the request of the supervisor or other senior management personnel.
WORK SCHEDULE
Monday-Thursday all day Sunday, schedule may vary depending on events
SUPERVISORY RESPONSIBILITIES
None
REPORTS TO
Technology Support Manager
AN IDEAL INDIVIDUAL
Bachelor’s degree in computer science or equivalent education and experience preferred. One or more years of progressive IT experience, including experience in a multi-office environment. Ability to quickly and clearly communicate with end users and provide reliable and effective assistance with technical issues. Strong communication, organizational and time management skills. Excellent problem-solving, analytical and evaluative skills.
EXPECTATIONS
- Loves Jesus, the people of Passion City Church, the city of Atlanta and the world.
- Willingness to adapt and be flexible, while working above and beyond expectations.
- Loves to learn, appreciates feedback and strives for self-improvement
- Acts as an advocate of the culture and vision of Passion.
- Low drama, high-momentum, high-capacity, positivity, over-comer, creative-can-do-whatever-it-takes attitude.
- High level of initiative and ability to take a proactive approach to work.
- Performs job duties on time with excellence.
- Actively participates in the life of Passion City Church.
