Support Specialist

OBJECTIVE: Provide support and resources through PSND’s scope of services for Parents, Youth and Professionals. The Support Specialist will have natural caring skills to assist individuals through the navigation of supports and services related to collaborative partnerships between home and school. Support Specialists must also be self-driven, able to maintain a diverse workload, and capable of taking on new and established projects and initiatives as funding dictates.

Specialists will focus on the delivery of;

· Technical Assistance (Advising, Consulting, Coaching)

· Training (Delivery and Development)

· Resources (Procurement, Research, Creation, Maintenance, Social Media needs)

· Outreach & Leadership (Maintain Portfolio, Attend Booths and Presentations)

The Support Specialist will be knowledgeable of how to navigate through ND’s education, health, and mental health systems. They will be responsible to guide Advisory Groups through evaluation of products, and comprehend both state and federals parent rights and laws as needed (related to their grant areas). Finally, Specialists are required to maintain data entry and tasks, maintain communication and service delivery with clients in a timely and consistent manner, as well as ensuring monthly communication with portfolio partners and stakeholders.

DUTIES:

· Provide technical assistance through PSND’s three-tiered system of support while responding to client requests for information and resources and provide support in a timely manner

· Assist with PSND with designated project activities and data collection efforts to assure progress toward goals and objectives

· Assist in development and implementation/production of trainings and resources

· Locate information and resources for resource repository, print and social media posts, maintain ND Parents Facebook page (if identified in their grant responsibilities)

· Participation on statewide committees and councils as assigned (maintain portfolio)

· Organize and manage meetings with stakeholder and partners of outreach projects

· Develop regional contacts to assist in specific geographic locations and maintain monthly communication

· Other related duties as required or assigned to support project(s) implementation

*This position does require travel, (35% of work will be travel) weekend and/or evening events will occur to meet client and programmatic needs (15%of work will be weekend and/or evenings)*

DESIRED SKILLS/KNOWLEDGE/ABILITIES:

· Degree in grant related field (required) and work-related lived experience (preferred)

· State and Federal rights and laws related to grant activities (such as - IDEA, ESSA, RSA)

· Organizational skills and ability to maintain a diverse workload (familiar with Trello.com)

· Maintain regular contact with supervisors and attend all mandatory meetings

· Proficient in knowledge and use of Microsoft Office (TEAMS, POWERPOINT, EXCEL, WORD)

· Communicate effectively over the phone and in person

· Public speaking

· Possess a valid driver’s license and vehicle with insurance

· Required travel for in and out-of-state meetings including air travel

· Ability to maintain a diverse workload, and capable of taking on new and established projects and initiatives as funding dictates

· Ability to sit or stand for long periods of time depending on event

· Ability to exercise good hand-eye coordination, arm, hand, and finger dexterity and visual acuity to use monitor, keyboard, as well as to operate other office equipment and read information

· Perform other duties as assigned

BENEFITS: 10 Paid holidays (with additional days off between Dec 26-30), 12 Vacation Days (year 1-3) & 12 Sick Days (annually).

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• supporting youth and families: 2 years (Preferred)

License/Certification:

• Drivers license, Car and Insurance (Required)

Work Location: In person

Salary : $18 - $20