Job Posting for Bilingual Customer Service Specialist at Patient Accounting Service Center, LLC
Position Responsibilities
Medical Collections
Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicate appropriate options for resolution in a timely manner
Inform customers/patients about services available, and assess their needs
Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’ s officers, senior management and staff.
Education and Experience
High school diploma or college degree from an accredited college or university
Fluent in Spanish
Two to five years industry experience in medical revenue cycle management is required.
Medical experience, either practical or classroom knowledge needed.
Proven understanding of the medical revenue cycle.
Demonstrated excellent verbal, written and interpersonal communication skills.
Demonstrated knowledge of HIPAA rules and regulations.
Attention to detail
Good attendance record
Proven ability to work collaboratively in a team environment
Demonstrated ability to perform work in alignment with company mission and values
Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
Occasional lifting may be required up to 25 lbs.
Must be able to sit for extended periods of time with frequent bending and stooping
Additional Notes
Must be able to work any 8 hr. shift, Monday – Friday 6:00 AM – 6:00 PM and occasional Saturdays
This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position
GetixHealth is an equal employment opportunity employer.
Education
Required
High School or better
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Salary.com Estimation for Bilingual Customer Service Specialist in Puyallup, WA
$34,477 to $44,195
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