Patient Satisfaction Specialist

Sign-on Bonus! The responsibilities for this job include, but are not limited to, the following: Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts; Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process; Ensuring courteous and professional communication is made with all parties; Providing necessary information for Insurance Representatives to help reconcile patients' accounts; Responding to request for information regarding patients' accounts; Updating account information as necessary; Ensuring customer questions and requests are handled completely and in a timely manner. Minimum education and professional requirements include, but are not limited to, the following: Employee must be 18 years of age or older; High school graduate or equivalent; Knowledge of insurance policies (preferred); Excellent written and verbal skills; Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards; Must be able to prioritize and handle multiple tasks; One to two years of successful customer service experience, preferably in a call center environment; Basic math and analytical/problem-solving skills; Good computer experience, including Microsoft Word and Excel; Must be able to work independently and achieve productivity goals. Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here