What are the responsibilities and job description for the Engineering Manager, Site Reliability position at Patreon?
Do you believe that creators should have the ability to get paid for the value they give to their fans?
We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases. Our user base has doubled in the last year alone, and we have paid over $3.5 billion directly to creators on our platform.
Patreon is building a top tier Infrastructure organization. We are looking for an engineering manager to help shape and grow it from its existing core. In this role, you will be driving technical roadmaps, operations philosophy, architecture review, execution and the buildout of a modern high scale infrastructure for the engineering organization as a whole.
We look for people who understand the value of a metric centered approach to reliability, root out toil wherever it may live, align closely with engineers, and live by the mantra that “Hope is not a strategy.”
What you will do:
- Build, hire and lead a top tier team of Site Reliability Engineers to be the force multiplier for Patreon’s product engineering organization.
- Support the product organization with expertise and engineer development that will optimize observability, availability, performance, efficiency, emergency response, and capacity planning.
- Responsible for maintaining our production, staging, and test environments on AWS through configuration automation tools
- Work to build a strong engineering culture of observability and reliability
- Think ahead and set the vision and multi-year roadmap for Patreon’s Infrastructure
- Act as a player/coach, care for the team, lead the team with technical execution establishing credibility and clout
- Work to maintain, design and re-architect new platforms around compute, database, observability, developer experience, QA, etc
- Bring out the best in the individuals in your teams by enabling them to do the best work of their lives
Skills and experience you possess:
- 2 years experience of managing a team of software engineers and/or SREs.
- 4 years of experience developing cloud infrastructure and large scale systems.
- Experience troubleshooting and designing highly scalable systems
- Strong experience in Python, Go, or similar
- Strong experience Cloud Infra (AWS), Kubernetes, MySQL, Metrics, Logging, Tracing, and Observability
- A good people manager: Able to mentor, coach, and develop mid level and senior engineers to do the best work of their lives. Works to forge the bonds of a strong team
- Talent magnet: Track record of hiring engineers at scale
Who You'll Work With:
At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.
Our Core Values:
- Put Creators First. WHEN CREATORS WIN, WE WIN.
- Build with Craft. WE SIGN OUR NAME TO EVERY DELIVERABLE.
- Make it Happen. WE DON’T QUIT, WE LEARN AND DELIVER.
- Win Together. WE GROW AS INDIVIDUALS, WE WIN AS A TEAM.
Want to Learn More About Patreon?
- Check out TechCrunch’s article about our focus on membership.
- Listen to our CEO Jack and Co-Founder Sam chat with Guy Raz on NPR’s How I Built This.
- Check to see if you know a Patreon teammate on LinkedIn.
