Desktop Engineer

Patriot, LLC is looking for a level one Desktop Support Engineer onsite in Washington D.C. at a customer facility (20416). 


We are looking for a Desktop Support Engineer to provide technical assistance, the person will help install, upgrade and troubleshoot hardware and software systems.
Day to Day administration, configuration and maintenance of users and their equipment (PC laptop, smartphone etc.)
Work on the ticket system and ensure communication with users and update / closure of tickets on time On-site support for global service teams in configuration and hands-on tasks (e.g., rackmounts)
Work with Global Team to install and upgrade global security software.
Upgrade windows patches on the Windows Virtual servers in off production hours Perform troubleshooting on devices such timeclocks (employee attendance)
Should have basic networking skills Maintain inventory and movements of onsite hardware, so that the inventory of all onsite equipment is updated all the time
Collaborate with other service groups and service teams Ensure service stability and service availability
Participate in projects and take over project management tasks Customer-oriented communication with end users Hands on SCCM, Antivirus.
Record technical issues and solutions in logs
Follow up with end users to ensure their systems are functional
Report feedback and potential product requests Help create technical documentation and manuals
Availability Flexible schedule and sense of urgency to support escalations that affect business operations and client services
Available after hours and weekends as needed 

Additional Requirements Present strong interpersonal and communication skills; business operations facing Ability to prioritize work in a multi-tasking and fast paced environment Attention to details and completeness of work (e.g. documentation) will be expected Must be a team player with a high degree of self-motivation Ability to learn and apply technical information and are motivated to grow  United States Citizenship required.

 

Benefits

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays

Candidate must have excellent written and oral communication skills and a customer satisfaction attitude.  Experience with Remote support, remote support tools, and Service Now is desired.

#ZR

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046