What are the responsibilities and job description for the Telephone customer service position at Patterson?
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
Professional growth abounds in this motivating environment.We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
As a Customer Service Representative (CSR) for Animal Health International, you are responsible for assisting internal and external customers with order entry with professionalism, skill, and expediency for predominately cattle, equine, and swine production industry.
The CSR places outbound calls to existing customers to identify and suggest additional products and increase sales and services. This position works closely with Territory Representatives, Branch Offices and Customer Lists for lead generation.The schedule for this position is Monday through Friday, 8AM - 5PM, in-person at our Great Falls, MT location.
Responsibilities include:
Customer Support:
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Administrative:
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures.
Additional Functions
In addition to the essential functions listed below, the incumbent may perform the following additional functions.
Upgrade telephone orders.
Introducing and promoting new products during calls.
Identify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products.
Suggests additional products based on past purchases and complimentary products.
Initiate and complete follow up activities to close sales opportunities.
Utilize selling processes and techniques to increase sales.
Perform other customer service representative III duties as assigned.
Required Qualifications
High School Degree or equivalent
Proven customer service and organizational skills
Measurable accuracy and strong attention to detail
Observable effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Preferred Qualifications
Associate's Degree or equivalent combination of education and experience.
Agricultural, animal health industry, veterinary or production animal experience
Proficiency in SAP or related ERP
#LI-ONSITE
What's
In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
~ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
~401(k) Match Retirement Savings Plan.
~ Employee Stock Purchase Plan (ESPP).
~ Paid Time Off (PTO).
~ Holiday Pay & Floating Holidays.
~ Volunteer Time Off (VTO).
~ Educational Assistance Program (Tuition Reimbursement).
~ Full Paid Parental and Adoption Leave.
~ LifeWorks (Employee Assistance Program).
~ Patterson Perks Program.
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
