What are the responsibilities and job description for the Bartender for Buffalo Wild Wings position at Patton Wings, Inc.?
JOB DESCRIPTION SUMMARY:
The Bartender is responsible for providing excellent guest service by mixing and serving beverages at the bar and in the restaurant. This position is critical to Buffalo Wild Wings; the bartender impacts the restaurant by supporting team members, creating great beverages, and ensuring alcohol compliance and revenue growth while inspiring legendary experiences between friends.
RESPONSIBILITIES:
GUEST
- Inspire legendary experience between friends for our guests by creating an atmosphere of happiness and a sense of community.
- Uses up-selling techniques with every guest to enhance experience.
- Builds positive, professional relationships with guests.
- Brings unruly guest behavior to the attention of the manager.
TEAM
- Promotes excellence, cooperation and teamwork within the company.
- Supports and assists team members.
OPERATIONS
- Sets-up, maintains and operates the bar.
- Adheres to standardized recipes and department rules and procedures.
- Prepares garnishes to ensure freshness and quality.
- Takes drink and food orders and accurately inputs into register system.
- Ensures the correct drinks and food ordered are delivered to the table/guest.
- Collects payment and makes correct change.
- Follows opening, closing and cleaning checklists on a daily basis.
- Maintains displays of liquor and glasses on a daily basis.
- Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.
- Follows guidelines of responsible alcohol service.
- Ensures PCI credit card compliance.
- Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
- Other duties as assigned.
SKILLS/QUALIFICATIONS:
- Guest service mentality; has a genuine desire to serve the customer.
- Strong verbal communication and listening skills.
- Self starter who is energetic and flexible.
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Prioritizes responsibilities and achieves results through multi tasking
- Forms strong working relationships within team.
- Identifies additional tasks to be completed and willingly assists others.
- Follows direction with focused attention.
- Basic knowledge of beer, wine and spirits and standard drink recipes required.
- Must possess alcohol dispensing certification.
- Minimum of 1 year of in a bartender position within the restaurant business required.
- Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.
PHYSICAL REQUIREMENTS:
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)
Check All That Apply References
Requirements
NP
O
F
C
Standing/Walking: Remaining on one’s feet
in an upright position at a workstation or moving about in a work area.
x
Sitting: Remaining in a normal seated position.
x
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.
x
Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds.
x
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force
x
Stooping; Bending body downward and forward by bending spine at waist.
x
Bending: Bending knees to come to rest on knees or knee.
x
Reaching; Extending hands or arms in any direction.
x
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.
x
Bending/Twisting; Continual intermittent twisting of the spine.
x
Talking; Expressing or exchanging ideas by means of the spoken work.
x
Hearing; Receiving detailed information through oral communication.
x
Vision; Clarity of vision at near or far distances.
x
Computer usage or other special equipment operated.
x