What are the responsibilities and job description for the Service representative position at Paul Davis?
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!
$85,000 - $125,000 per year commission
The Emergency Services Representative will consult with property owners impacted by fire, water damage or other large-scale emergency events.
This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives.
This role must have a desire to help others above all.
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Company Cell Phone
- Maternity, Paternity & Adoption Leave
- Advancement Opportunities
RESPONSIBILITES :
- Deliver an experience of extraordinary care while serving people in their time of need
- Responds to emergency property situations and all generated leads
- Educates the consumer on products or services
- Build relationships and communicate Paul Davis services
- Monitor, generate and interpret lead sources (emergency notification systems)
- Provide emergency recovery kits and services to impacted property owners
- Establish and maintain working relationships with local emergency response agencies and local community
- Participate in community events
- Build and maintain a database of customer information
- Manage data in our main operating systems, RMS and PD Connect
- Work with PDRI and PDO Corporate staff on business development initiatives
- All other duties as assigned
Competency Knowledge, Skills and Abilities :
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Knowledge of CRM systems
- Customer Service Skills
- Communication skills via email, phone, and face to face
- Administration skills
- Priority Management Skills
- Effective Meetings Skills
- Selling Skills
- Ability to be assertive
- Ability to learn and operate our primary operating systems : RMS, SalesForce, SharePoint, and One Drive
- Ability to coordinate marketing events from start to finish
- Ability to answer and communicate with customers over the phone, email, or face to face
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently
- Ability to maintain an acceptable background and MVR check during employment
- Ability to operate a company vehicle safely
- Maintain a level of confidentiality
Required Education and Experience :
- High School Diploma or GED required
- Four plus years’ experience in the following areas (any combination) : restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
Preferred Education and Experience :
Experience with industry software
Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Make an impact now : Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day.
We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Last updated : 2024-03-30
Salary : $85,000 - $125,000
