What are the responsibilities and job description for the Tech Coordinator position at Paul Public Charter School?
Primary Responsibilities:
- Day-to-day technical support of hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of hardware and related systems
- Provide excellent first-response technical support for support issues across Paul schools and network
- Provide helpful and timely response and resolution to helpdesk requests
- Manage assigned Helpdesk tickets
- Meet a designated weekly quota of hardware repairs. Hardware includes Chromebooks and Windows devices
- Assist with providing technology training to Paul staff
- Escalate issues to next level support as needed
- Work with the Operations team to recommend and implement improvement
- Assist with provisioning and deployment of all new team member and student technology devices
- Preform computer imaging tasks including image updates, one-off deployments, and yearly global refresh cycle
- Work with the IT team to research, evaluate and recommend changes, such as new computer models, operating systems, software, and peripherals
- Work with the Tech team to recommend changes to department protocols where improvements can be made
- Update and maintain the asset inventory database.
- Basic administration of Google Admin for Paul domain
- Provide support for audio/visual requests.
- Perform other duties as assigned
Location
Washington, DC
Benefits
Competitive salaries, excellent benefits, an innovative work environment, and an opportunity to rethink school as we know it and change the lives of our students. This is a 12-month position.
Requirements
- Bachelor’s degree
- Two or more years of experience in supporting technology, preferably at an educational institution
- General proficiency with mainstream computer platforms
- Audio Visual experience a plus
- Ability to manage multiple projects simultaneously, adjust priorities and work autonomously
- Passion for learning new skills and technologies
- Previous experience working with a Helpdesk ticketing system
- A certification is required
- Skilled in the operation of Microsoft Office (Word, Excel, etc.), Google Drive, and QuickBooks Online software.
- Ability to maintain confidentiality of sensitive personal information of applicants, employees and former employees and other matters affecting employee relations.
- Demonstrate exceptional customer service ethic, as well as excellent oral and written communication skills.
- Possess ability to work in collaborative manner with a diverse group of people.
- Commitment to Paul PCS mission and values
- Articulate, professional demeanor with strong self-confidence and initiative
Application Information
Please send a thoughtful cover letter and resume to careers@paulcharter.org. The subject line should read Application for Tech Coordinator. Resumes without a cover letter will not be considered and replies will only be sent to qualified applicants.
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