What are the responsibilities and job description for the Network Technician 1 position at Pavlov Media Inc?
Position Summary:
Network Technician Level 1 is responsible for assisting clients with basic troubleshooting of routers, laptops, workstations, phones, and cloud services. Network Technician 1 supports our customers in the Retail store, at-home, and remotely. This position will require familiarity with basic networking, client operating systems, network security, and cloud services to assist field technicians and customers.
Primary Responsibilities:
- Design and install network hardware components, connections, and cabling
- Troubleshoot system failures and identify roadblocks in the network
- Fix problems in LAN infrastructure and test and configure software
- Maintain and repair hardware including peripheral devices
- Evaluate network performance to improve the network
- Schedule upgrades and maintenance without interrupting business workflow
- Provide technical direction to coworkers about network systems
- Work with vendors to get needed equipment for the networks and systems
- Monitor function to ensure smooth operations
- Troubleshoot network and wireless problems when they arise
- Answer client questions about network usage and function
Education and Experience Requirements:
- Degree in computer science, information systems, or related field preferred
- Certified network professional accreditation preferred
- Previous experience in a similar role
- Strong diagnostic and problem-solving skills
- Superior knowledge of various networking technologies
- Good communication and teamwork skills
- Aptitude for customer support
Additional Skills:
Within 6 months of hire, candidate is expected to complete the following training:
- Certifications: CompTIA A
- Fortigate training levels 1-3 completion
- Completion of How to Build a PC [2022] – Beginners to Intermediate
- Apple Mac Basics – The Complete Course for beginners
- Completion of Nable training
Salary Range:
$49,000 - $56,000
Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!
Salary : $49,000 - $56,000