Job Posting for Pet Care Technician / Front Desk Associate at Paw Commons Pet Resort
Pet Care Technician / Front Desk Associate
Location: Paw Commons Hillcrest, San Diego, CA, 92103
Core Objectives:
Executes workflow initiatives in a teamwork environment focusing on bottlenecks that affect time constraints and goal completion deadlines, under the direction of the management team
Applies policy, the procedure to achieve superior pet care for the dogs in our care
Leads the initiative in providing information in conjunction with sick or injured animals in our care, communicating directly with Managers and peers/teams’ environments
Provides communication with management regarding challenges and opportunities within the facility (repairs, setbacks, offers solutions)
Obtain and maintain client profiles regarding the information on the health and well-being of their animal, alongside all pertinent information that will elevate the client experience.
Maximize each client interaction to maintain a level of expertise about services offered with consistency with sales metrics.
Collaborates to provide ancillary support to the pet care staff with narratives to suit client expectations.
Executes and carries themselves as a representation of the Paw Commons Brand, leaning on the expectation of company policies and standards to provide clear and concise initiatives with interactions with clientele.
Scope of Duties:
Administration and monitoring of feeding, water, and medication consumption.
Detailed communication regarding injuries and sickness in animals, initiation, and assisting in the coordination of care in a matter of urgency.
Provides support to the management staff about training and cultivation of new staff members.
Communicating outcomes/dog stay information based upon the “Bad words better replacements” philosophy when engaging with customers at check-in and check-out.
Vigorous cleaning, and dog handling capabilities for daycare supervision & regards all safety measures and policies
Cash handling reconciliation ad tracking of locations tip allocations
Reserving appointment times initiated by clients or the reservations team
Answering phone calls, coordinating updates for clients and resolving client concerns
Provides forward communication to dog owners regarding setbacks with health concerns and injuries in a matter of urgency
Facilitates and records all fine and pertinent details of guest requirements via Paw Loyalty
Works to maintain the cleanliness of the lobby and adjacent areas
Proficient in all vaccine requirements, policies, and compliance
Reports to: General manager, Assistant managers
Required Soft Skills:
Open & effective communicator
Transparency
Adaptability
Flexibility
Listening
Appreciation & Encouragement
Disciplined
Time Management
Accountability
Ability to work and find success through constructive feedback
Required Hard Skills:
Excellence in customer service and peer service
Track record for the organization in documentation & execution of objectives
Proficiency in Microsoft platforms; Outlook, Excel, MS Forms, Teams
Proficiency in Paw Loyalty
Mastery of the “Bad words better replacement” policy regarding the expectation in communicating with clientele
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