What are the responsibilities and job description for the Desktop Support Analyst position at Paya?
Paya is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company processes over $40 billion of annual payment volume across credit/debit card, ACH, and check, making it a top provider of payment processing in the US. Paya serves more than 100,000 customers through over 2,000 key distribution partners focused on targeted, high growth verticals such as healthcare, education, non-profit, government, utilities, and other B2B goods and services. The business has built its foundation on offering robust integrations into front-end CRM and back-end accounting systems to enhance customer experience and workflow. Paya is headquartered in Atlanta, GA, with offices in Reston, VA, Fort Walton Beach, FL, Mt. Vernon, OH, and Dallas, TX.
Responsibilities:
- Address user tickets regarding hardware, software, and networking
- Assist customers with installing applications and computer peripherals
- Account creation and termination in line with our Security policies & compliance
- Build Laptops and AWS Workspaces for on-shore and off-shore employees/contractors
- Conduct remote troubleshooting of workstations on a number of domains
- Office 365 Administration, including email address management, licensing, and support requests
- Documentation of all issues for our knowledgebase
- Triage issues thoroughly and identify proper channels to be escalated if needed
- Maintain a positive attitude and exceptional customer service standards
Qualifications and Requirements:
- Hardware and software experience with Windows desktops and laptops.
- Experience with servers and enterprise operating systems.
- Experience in LAN,WAN, Wi-Fi, VPN.
- Experience in user support, remote support, Office 365 (Word, Excel, Outlook & PowerPoint).
- Working knowledge of Windows 7, 8, and 10.
- Working knowledge of MAC iOS and OS X.
- Working knowledge of DNS, DHCP, Active Directory, Group Policies, File and Print server, IP Networking, Remote Desktop Protocol.
- Comptia A or Networking preferred but not required.
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Knowledge of Windows Powershell/scripting
- Experience using O365 and Exchange Powershell
- Self-driven for growth and expansion of knowledge
- Customer-service oriented work
Education Requirements
- Associates degree in IT related field preferred but not required.
- HS Education or GED with a minimum of 1-3 years of experience working in a desktop support position.
Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Salary : $40 - $0