What are the responsibilities and job description for the PEO COBRA Support Specialist I position at Paychex?
Overview
Responsibilities
Qualifications
Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.
Responsibilities
- Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.
- Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.
- Maintains an accurate recording of all internal and external communication.
- Updates and Maintains procedures and processes for the Agency.
- Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures, while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
- Participates in assigned projects or required training.
- Other duties as assigned.
Qualifications
- Bachelor's Degree - Preferred
- 3 years of experience in Customer service experience.
- 3 years of experience in Health Benefits administration.
- Demonstrates customer service skills.
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