Communications and Adoption Specialist

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Communications and Adoption Specialist Position Overview: The Communications and Adoption Specialist will play a crucial role in driving the successful adoption of new initiatives, technologies, and processes within our organization. This individual will lead communication efforts and develop strategies to ensure that key stakeholders are informed, engaged, and empowered to embrace change. Meet our team: As member of this team, you will interface daily with, internal teams, leadership, key stakeholders, and the PayPal community.

Job Description:

• Communication Strategy: Develop and execute comprehensive communication plans to support the adoption of new initiatives, projects, and organizational changes.
• Stakeholder Engagement: Identify key stakeholders and develop targeted communication strategies to address their needs, concerns, and preferences.
• Content Development: Create engaging and informative content for various communication channels, including email newsletters, intranet portals, presentations, and digital signage.
• Change Management: Collaborate with cross-functional teams to develop change management strategies and tactics that support successful adoption and minimize resistance.
• Training and Education: Develop training materials, workshops, and resources to facilitate user adoption and proficiency with new technologies, processes, and tools.
• Feedback and Measurement: Collect feedback from stakeholders and users to evaluate the effectiveness of communication and adoption efforts and make data-driven adjustments as needed.
• Internal Branding: Ensure consistency and alignment with the company's brand, values, and messaging across all communication channels and materials.
• Project Management: Manage communication and adoption projects from inception to completion, including planning, execution, and evaluation of outcomes.
• Knowledge Sharing: Foster a culture of knowledge sharing and collaboration by facilitating discussions, hosting forums, and promoting best practices across the organization.
• Vendor and Partner Relations: Collaborate with external vendors and partners to leverage their expertise and resources in support of communication and adoption initiatives.

• Bachelor's degree in Communications, Marketing, Business Administration, or related field.
• Proven experience (3-5 years) in communications, change management, or adoption roles, preferably in a corporate or organizational setting.
• Excellent written and verbal communication skills, with the ability to craft clear, compelling messages tailored to diverse audiences.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Experience developing and executing communication plans, including message development, channel selection, and audience segmentation.
• Familiarity with change management principles, methodologies, and best practices.
• Proficiency in Microsoft Office suite, project management tools, and communication platforms.
• Creative thinker with a proactive approach to problem-solving and a focus on continuous improvement.
• Ability to build relationships, influence stakeholders, and drive consensus across diverse groups.
• Experience working in a global or multicultural environment is a plus.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.