Tech Writer -PayPal Developer Experience

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Technical Writer in the PayPal developer experience team. Authors integration/support docs and merchant-facing technical documentation.

Job Description:

PayPal is the industry leader in online and mobile payments, including brands like Braintree, Venmo, Honey, and Xoom. As a Technical Writer, you will create experiences that enable merchants to discover, build, and maintain financial solutions that allow them to get paid quickly and easily, via web, mobile devices, apps, or point of sale.

In this role, you will work directly with various product and development teams to produce new documentation and update existing documents for the payment solutions we are bringing to market. You will also collaborate with the rest of the technical writing team on an on‐going basis to ensure that our tools, guidelines, and standards are effective and efficient.

Responsibilities

Our ideal candidate will be able to:

• Understand the different types of PayPal users and develop content to meet their needs.
• Write, edit, and organize content, including quick starts, integration guides and API references.
• Edit documents for grammar, style, voice, and tone.
• Team up with a wide variety of stakeholders, including product owners, engineers, integration teams, technical support, marketing, UX, etc.
• Review site metrics to prioritize updates and incorporate feedback from internal/external customers.
• Ensure the developer experience fits seamlessly into the customer's end-to-end experience with PayPal.
• Manage time and projects effectively, juggling multiple projects and deliverables.

Requirements

• Two or more years in the technical writing industry.
• Fluent written and spoken English (second language desirable).
• Excellent writing and editing skills.
• Ability to work with and communicate effectively to diverse individuals globally.
• Ability to work independently, as well as collaborate with other writers and developers.
• Ability to organize your own work with minimal supervision and be able to meet tight project deadlines.
• Ability to manage issues effectively, dealing with challenges constructively and positively.
• Ability to maintain productivity and high-performance levels under pressure.
• Relationship-building skills to collaborate with internal subject-matter experts and external customers.
• Willingness to help when needed and actively share knowledge.

Desired skills

• Software development skills are a plus.
• Experience with authoring tools and environments such as HTML, Markdown, GitHub, and Confluence.
• Basic ability to work with sample code, such as cURL, JavaScript, PHP, C#, and Java.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.