Bilingual ( French/English) Sales Support Analyst - USA
Job Posting for Bilingual ( French/English) Sales Support Analyst - USA at PBS Systems
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the Install Services Team, as a Bilingual (French/English) Sales Support Analyst. You will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center. You will be providing immediate solutions and services.
The Bilingual (French/English) Sales Support Analyst is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the Install Services Team, as a Bilingual (French/English) Sales Support Analyst. You will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center. You will be providing immediate solutions and services.
The Bilingual (French/English) Sales Support Analyst is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
- Provide excellent software support to our customers in the Sales module to our French and English-speaking customers
- The Bilingual (French/English) Sales Support Analyst keeps users informed about their escalations/incident’s status at agreed intervals
- Ensure support services are delivered professionally and effectively
- As a Bilingual (French/English) Sales Support Analyst, you need to be able to communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
- Participates fully in coaching and follows action plans given
- Willingness to commitment to an ongoing system of education and cross-training
- Available to travel one week a month (25%) to Canada and USA
- High school diploma
- Previous customer service or dealership experience will be considered an asset
- Must be fluent in French and English
- Excellent communication skills and phone manners
- Excellent computer skills - Microsoft Office Suite- web
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Previous coaching experience
- Effective time management and organization
- Work well independently and in a team
- Strong multi-tasking and prioritization
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Competitive base salary ($45,000k/yr. - $49,000k/yr.)
- Free parking
- Staff events
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more
Bilingual (French/English) Service Support Analyst
PBS Systems -
Spanish Fort, AL
Sales Support Specialist - Theodore, AL
US11345-AIRGAS Airgas USA, LLC -
Theodore, AL
Sales support analyst
PBS SYSTEMS -
Spanish Fort, AL
Salary.com Estimation for Bilingual ( French/English) Sales Support Analyst - USA in Spanish Fort, AL
$46,751 to $67,362
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Bilingual ( French/English) Sales Support Analyst - USA.
Click the checkbox next to the jobs that you are interested in.
-
Account Management Skill
-
Income Estimation: $48,005 - $65,209
-
Income Estimation: $56,020 - $76,710
-
-
Customer Acquisition Skill
-
Income Estimation: $42,849 - $60,564
-
Income Estimation: $45,792 - $64,450
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at PBS Systems
PBS Systems
Arlington, TX
Full Time
PBS Systems
Spanish Fort, AL
Full Time
PBS Systems
Spanish Fort, AL
Full Time
PBS Systems
Arlington, TX
Full Time
Not the job you're looking for? Here are some other Bilingual ( French/English) Sales Support Analyst - USA jobs in the Spanish Fort, AL area that may be a better fit.
We don't have any other Bilingual ( French/English) Sales Support Analyst - USA jobs in the Spanish Fort, AL area right now.
Cricket Wireless Retail Sales Rep. (Bilingual)
Mobilelink USA LLC, Theodore, AL
Cricket Wireless Bilingual Retail Sales Representative
Mobilelink USA LLC, Mobile, AL