SPECIALTY PRODUCTS SUPERVISOR

The Specialty Products Supervisor is responsible for coordinating sales, design, production and shipping efforts to ensure timely and accurate order completion.  The Specialty Products Supervisor is required to understand the assigned customer base and business and participate in the sales and order fulfillment process including sales planning, order procurement, and order delivery.     PRINCIPLE ACCOUNTABILITIES:   Manage specialty product projects and serve as the main point of contact.    Outline project deliverables, negotiate the production timeline internally and externally, communicate the status of projects, and follow up as needed to ensure that the project remains on track and the necessary deliverables are provided when promised.   Supervise production of the specialty item(s) from inception to delivery which includes the inspection of materials, equipment and assembly to assure a high quality product.   Develop and maintain project development tools and recommend cost saving alternatives that will improve productivity, organizational speed and maximize value to our customer.   Embody the PCA principle of “Easy to do business with” by providing out of the norm solutions to customer needs.  Maintain a solid understanding of all of PCA resources and integrate non-PCA resources as needed.   Liaison between the sales, design, warehouse, production, fabricating and shipping teams to clearly articulate customer needs regarding specialty product design.   Ensure all order specifications are met including requirements associated with quality and design structure.   Investigate and address escalated customer issues regarding product quality.   Participate in production meeting and provide updates as needed.     BASIC QUALIFICATIONS:   High school diploma or GED.   Seven (7) years’ of previous experience in corrugated manufacturing industry.   Three (3) years’ previous experience as a production or fabricating supervisor.   Must be authorized to work in the U.S.     PREFERRED QUALIFICATIONS:   Some college or manufacturing training.   Previous experience in training, teambuilding, performance development and conflict resolution.     KNOWLEDGE, SKILLS & ABILITIES:   Strong working knowledge of standard corrugated and packaging manufacturing concepts, practices, and procedures including continual improvement processes and safety practices.   Knowledge of the machinery, methods and procedures in the corrugated fabricating or production.   Working knowledge of manufacturing systems including shop floor software.   Strong organizational skills with the ability to handle numerous details, deadlines, and requests.   Strong interpersonal skills to effectively lead and communicate with production team and management.   Solid analytical and mechanical ability.   Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.   Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.