Bilingual Collector-Phoenix Financial Services

Company Overview

Phoenix Financial is a results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security and customer care. Our nationally licensed team specializes in expediting the recovery of medical and student loans, as well as tax and government obligations. With over $500 million in successful account resolutions, we pride ourselves on using proven capabilities and resources to achieve a win-win resolution for all parties in the account management to recovery process.

We have over 15 years of expertise in providing exceptional service and debt recovery results while upholding our values of compliance, quality, security and integrity. We are committed to our mission of helping our clients achieve the best viable solutions for debt repayment. We also provide debtors with the right tools to close the door on what can be a stressful revenue recovery process.

We take a tailored, client-specific approach to each client portfolio. This enables us to use our propriety scoring model for each individual placement and implement a design collection strategy that will achieve a focused, successful account resolution.

The Position

The bilingual collector has responsibility for achieving their own personal collection goals while complying with all applicable laws and Company policies at all times. This is a Non- Exempt position.

Qualifications & Experience

• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call quality objectives.
• Advise and influence clients’ customers on the payment options for debt recovery.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and professionally.
• Decide on the correct action when negotiating payments.
• Complete any administrative tasks as required for the efficient running of the call center.
• Follow strict Company policies and procedures at all times, ensuring that all State and Federal laws are adhered to.
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated.
• Show empathy, assertiveness, tact and resilient.
• Work well in a team environment.

Candidate Attributes

• Bilingual with the ability to take both Spanish and English calls.
• Proven experience in collections, sales experience is helpful. 
• Good negotiation/objection handling skills.
• Ability to remain focused in fast paced environment.
• Attendance at work is required to be successful.
• Above average communication skills.
• Basic Computer knowledge.
• Must be able to take direction.  

For more information about Phoenix Financial Services, please visit our website at https://www.phoenixfinancialsvcs.com/.