Process Supervisor

PCS Wireless is the global leader in the secondary market for connected devices. PCS Wireless partners with OEMs, operators, and retailers to unlock value in their and their customers’ devices. We specialize in the responsible redistribution of new and pre-owned phones, tablets, accessories, and other wireless equipment.  PCS Wireless’ partners leverage our Asset Recovery, Trade-In, Device Processing and Device Diagnostics services to sustainably improve their bottom line.

Founded in 2001, our team, through entrepreneurial spirit and can-do attitude, takes on challenges with grit and excitement.  We are a community who welcomes challenges and diversity of opinion, always expressed with respect.

If you are looking to be part of a human company, where you can deploy your energy to help implement extraordinary growth, where you can feel part of a team focused in developing a business that is connecting people and maybe making the world a little better place, then come join us as we grow into the next phase of PCS Wireless.

The MacBook Manager will be responsible for managing the day-to-day operations on the plant floor while increasing production and revenue. The successful candidate will be accountable for all aspects of performance in the MacBook location and will ensure that objectives are attained in a cost-effective manner that’s consistent with quality requirements. He or she will also delegate authority to key operators and leads in production, involved and direct and coordinate operations for the processing of MacBooks. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities:

• Run the production line and should partner with IT teams, to install, upgrade, and maintain equipment and the infrastructure required for them
• Perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
• Support the launch of new applications, services, and tools within their organizations
• Develop and revise production processes, procedures, equipment, tooling, and layout.
• Support improvement cycles
• Apply knowledge of acquisition life-cycle processes, prepare, post, track hardware file deliveries, and associated documentation
• Assessment and resolution of process deviations that lead to decreased quality, utilization, and throughput.
• Development of process control strategy to ensure long-term product and process capability.
• Development and implementation of projects ranging in scope from near-immediate needs to long-term strategic initiatives to optimize the business management system.
• Determination and elimination of the causes of quality defects, problem-solving methodologies
• Perform other duties as assigned.

Education, Experience, and Skills Requirements:

• A High School diploma or equivalent is required. Associate degree preferred.
• Two (2) years minimum of leadership experience in a warehouse or manufacturing plant.
• Bilingual Spanish/English
• Must have experience with warehouse management or inventory systems; should have experience working in an ISO environment
• Good computer skills, ability to use Windows driven software
• Ability to use basic precision tools
• Ability to follow instructions
• Ability to maintain a safe working environment through proper housekeeping and safety practices.
• Ability to manage multiple priorities at one time.
• Excellent organizational and time management skills.
• Effective communication skills, both verbal and written.
• Excellent people skills – maintain a positive attitude and ability to motivate people.
• Strong leadership skills.
• Strong interpersonal communication skills.
• Excellent judgment and decision-making abilities.
• Effective troubleshooting and management skills