What are the responsibilities and job description for the Tech-support 3_Non-Cleared position at PDS Tech Commercial, Inc.?
PDS Tech Commercial, Inc. is seeking candidates for a Tech Support 3 in Annapolis, Maryland.
Job Title: Tech Support 3
Job Type: Full time; Contract (12 months)
Location: Annapolis, MD 21407
Schedule: Full time, 7am-3:30pm EST. This will not be a rotating shift, so the selected candidate can plan on these working hours. This is a 24 x 7/ 365 Operation Center which requires working some weekends and holidays. (Onsite)
Pay Rate: $35.35/hour
Job Summary:
Incident Manager - Tier 2
Primary Responsibilities:
* Monitors network management system and engages telecom providers to drive restoral efforts.
* Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
* Solves systems and network problems/questions with limited scope and complexity.
* Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
* Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
* Takes guidance from other team members or management to resolve less routine issues.
* Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
* Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
* Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
* Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
* Participates in network solutions design and configurations.
* Analyzes issues and provides customers with guidance to resolve problems
* Individual job duties may vary.
* This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
* Strong Customer Service skills
* This position is for DAY Shift 7am-3:30pm EST
Required Qualifications:
* Network Certification
* Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
* Knowledge and understanding of ITIL/ITSM concepts and practices.
* Experience troubleshooting Cisco devices.
* Experience with HSRP/BGP routing protocols.
* This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
* HS Diploma/GED with 2 years of experience
Preferred Qualifications:
* CCNA Certification
* Knowledge of Remedy, Netcool, Office 0365, ServiceNow
Pay Details: $35.35 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
