Fulfillment Specialist Level One TEMPORARY

Description

Purpose

To support the Fulfillment team by picking, packing and preparing orders for delivery. Support Production and Delivery Teams as needed

Job Responsibilities

Picking and Packing Orders (85%)

• Support shipping needs for orders sent via UPS, USPS, couriers and picked up by Distribution customers; includes picking and packing orders, preparing boxes, documents and printing labels, and having them ready on-time for daily pick-ups.
• Enter data into ERP, troubleshoot as needed. 
• Assist with preparing orders that are picked up by Customers or a Courier service, as needed.
• Maintains awareness of KPI’s for the team, supports gathering and tracking information as needed, to measure performance. Ensures their work is in alignment with the KPI’s and team objectives. 
• Pack Delivery Team orders as needed

Production & Delivery Support (5%)

• Maintains knowledge of Production & Delivery processes and equipment to ensure readiness for support when needed.

Safety and Sanitation (5%)

• Maintain a clean and organized work area while abiding by health and safety regulations. 
• Attends applicable safety training to ensure knowledge of safe working practices. 

Requirements

Qualifications

• Enthusiastic about working in a fast-paced warehouse work environment.
• Intermediate math and computer skills.
• Previous shipping experience preferred.
• Ability to solve problems and adapt to new and changing situations in a fast paced environment.
• Ability to coordinate multiple tasks, manage details, ensure the highest level of accuracy and timeliness in a fast paced and changing work environment.
• Ability to communicate effectively and in a timely manner.
• Ability to thrive in an independent, self-directed environment that also has a strong ethic of teamwork and collaboration.
• High school diploma, or equivalent, required.
• Passion for Peace Coffee’s mission and values.
• All employees should demonstrate foundational staff and Shipping & Receiving team specific competencies, consistent with Peace Coffee’s core values and mission. 
• The Operations teams are responsible for Safety (maintain a healthy and safe environment, taking action as outlined in operating procedures, personal and jobsite safety practices, and following bike path/road safety practices), Dependability & Reliability (work reliably and efficiently, sticking to the schedule and proactively communicating when issue arise that may make it difficult to meet commitments), Equipment Operations (Understand how to operate tools and equipment required to perform your job. Actively communicate issues with equipment or lack of understanding/needs for additional training), and Strong Sense of Urgency (ability to filter out the noise, act as a high-performing operational unit, and deliver daily requirements).
• The Shipping & Receiving team is responsible for Inventory Management (plan and monitor the movement & storage of materials in coordination with Production and Delivery teams) and Partner Relations (assist in the selection of service providers based on balance between customer service, cost and efficiency).

Physical Requirements

• Work environment: This job is performed in a warehouse where conditions can be hot, dusty and there is a continuous industrial noise.
• This job requires standing on concrete, bending, walking and lifting on a continuous basis throughout the day.
• Ability to push a wheeled cart with up to 100 pounds and a pallet jack with up to 400 pounds. 
• Ability to lift up to 50 pounds regularly.
• Ability to perform repetitive tasks.
• Ability to use cleaning products of medium toxicity.

Peace Coffee Mission, Values and Competencies

Peace Coffee’s mission is to make exceptional-tasting, fair-trade organic coffee that sustains the livelihoods of the people who grow, roast and sell it; preserves and protects the environment that produces it; and delights the taste buds of the people who drink it. We strive to do this work through our values of: 

• Quality: We believe that exceptional-tasting coffee is the result of collaboration. We work with our partners from bean to brew to create exceptional coffees.
• Community: We believe in supporting the communities which support us. We trade fairly, pay small-scale farmers industry-leading prices, and pay our staff a living wage. We believe coffee creates community and provides incentives/opportunities to bring people together. 
• Sustainability: We believe in minimizing our impact on the planet. We buy only organic coffee and place a high value on our producer-partners’ land stewardship. We strive to be as efficient and earth-friendly as possible in our own operations.
• Transparency: We believe companies should be open and honest about the way they do business. We regularly exchange information and share resources with our partners, from farmers to coffee drinkers. We provide opportunities for people to see the faces, places and certifications behind their favorite brew.
• Individuality: We believe organizations function best when they reflect more than one person or identity—much like coffee tastes best when it contains a complex array of flavors. We encourage all our employees to contribute their unique voices and styles to our operation, and we foster a workplace that is diverse, positive, respectful, and participatory.

To support this, we ask all staff to demonstrate the following competencies, consistent with our core values:

• Integrity: Do the right thing, even when difficult. Act respectfully and honestly. Take personal responsibility for and deliver on commitments.
• Teamwork: Build positive, trusting and productive relationships. 
• Communication: Communicate openly and honestly. Actively listen to and appreciate unique points of view, and work through conflict constructively.
• Adaptability: Be flexible in your role, depending on what's needed to achieve the team's goals. 
• Initiative: Be bold. Seek out new responsibilities, influence events, originate action. Go beyond the job routine to improve teamwork or performance. Actively expand your skills and increase your contribution. Identify problems and bring creative potential solutions forward.

EEO Statement

Peace Coffee provides equal employment opportunity to all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Peace Coffee will provide reasonable accommodations for qualified individuals with disabilities.