Learning Experience Specialist - Sales, Wholesale, Retail

ABOUT US

Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.

Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.

ABOUT THE ROLE

To meet the demands of our growing company and product SKU count, Peak Design is in search of a Learning Experience Specialist. The Learning Experience Specialist will be our ultimate PD gear nerd, who’s overall goal is to expand Peak Design brand and product knowledge to our team and external partners. We need someone to own training support, systems, and processes for Wholesale, Customer Support, and Retail on new and existing product lines. 

You’ll drive our external brand and product training across our wholesale network that consists of Partnerships and Sales Managers, distributors, sales reps, and our retail network. Alongside the needs of our wholesale team, we’re looking for someone to work closely with our retail and customer support teams to level up their product training. To meet your goals, you’ll need to manage multiple training projects at once while balancing changing timelines and priorities. You’ll figure out the most effective way for your audiences to learn, and the best platform for each team and vertical.  

• Maintain our main LMS system (Workramp) with the latest brand and product information in an engaging and efficient way
• Work with Sales and Sales Enablement on training strategy for our key accounts (Best Buy, REI) 
• Work closely with the Retail team to design, develop and implement Gear Expert Training and Knowledge tests
• Partner with Customer Service team to identify and meet product training needs
•  Design and deliver tailored training by engaging with our wholesale, sales rep, distribution and retail network 
• Travel to key store locations to lead and run training events and support our sales teams with attending by trade shows within North America
• Ensure our training is accessible to multiple languages and platforms to support our diverse wholesale network
• Work with the Sales Enablement Manager to launch training prior to launch so all verticals are supported with new product launches
• Create and distribute trainings on our wholesale systems used externally (example: asset manager, monthly reporting structure) 

• At least 2-3 years of directly applicable professional experience in instructional design, facilitation and content management.
• Familiarity and experience with LMS software(s), as well as tech and software savvy
• Demonstrated ability to manage multiple projects and stakeholders at once, as well as thrive in a fast-paced environment
• Comfort with public speaking and facilitating live trainings
• Excellent written and communication skills
• An interest in one or more of our industries (photography, outdoor gear, cycling, travel or powersports) is a plus
• Ability to travel approximately 10 times per year within North America, and at least once per year to Europe

WHAT WE OFFER

- 100% covered employee premiums for medical, dental, and vision insurance

- Health Savings Account (HSA) and Flexible Spending Account (FSA) options

- Life/AD&D, long-term disability, and short-term disability coverage

- Generous mental health and fertility health reimbursement options

- 401(k) plan with employer matching

- Unlimited PTO policy, 12 paid company holidays, and flexible work schedules

- 100% paid parental leave

- Peak Design product and exclusive industry discounts

- Monthly cell phone reimbursement

- Pre-tax commuter benefits

- Annual career development stipend

- Charitable donation program with employer matching

- Quarterly onsite or offsite collaboration weeks with the whole Peak Design team

WHY US?

Thanks to the folks at Outside Magazine, we can tell you that Peak Design is an objectively great place to work. Why? We provide opportunities to go deep in your craft, work both autonomously and collaboratively, drive your professional growth, and recharge with flexible Fridays and unlimited paid time off -- the saucy list of perks and benefits goes on. So, how do we maintain this exquisite way of working while also pulling off an exceptionally thoughtful brand and product line? A close-knit culture that values transparency, community, trust, and questioning the status quo.

Many employees find the way we run our business to be radically different from what they’ve experienced elsewhere. You might call it the opposite of micromanagement: employees are often expected to set their own priorities and roadmaps for their areas of the business. Who thrives here? Self-starters. Question-askers. People who make their own to-do lists. Folks who can do a little bit of everything. People who aren’t afraid to get their hands dirty with nitty-gritty details in order to see a vision through.

If you prefer to work in a more traditional corporate environment, Peak Design might not be the place for you. But if you’re pickin’ up what we’re putting down, we look forward to hearing from you!

DIVERSITY, EQUITY, INCLUSION & BELONGING

At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.

Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.

ACCOMODATIONS

Peak Design provides reasonable accommodations for individuals with disabilities in the job application and interview process (including if you have any difficulty using our online system). If you need such an accommodation, please complete the application form below.