Technical Support Specialist, Laboratory Gas Generators

Peak Scientific Inc., a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Technical Support Specialist. You will be joining a North American team of around 60 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada. We are an award- winning company with our headquarters in Scotland. We export 90% of our sales to approximately 126 countries. We have an expanding operation in the Americas which is headquartered in Billerica, Massachusetts.

POSITION SUMMARY

As Technical Support Specialist reporting to the Technical Manager – North America, you will take full ownership of Technical and Service inquiries for our Customers, OEMs, Field and Office teams.

Our Technical Support team offers support via email, ZenDesk & telephone support utilizing SightCall for live visual support and improved customer experience.

Your main job functions will include:

• Providing a high level of technical support in conjunction with the service management system.
• Prioritizing and scheduling of customer requested service/maintenance requests.
• Responding to and recording all incoming technical calls and emails.
• Maintaining up to date customer records.
• Informing line manager of all serious complaints and escalation.

TRAITS AND QUALIFICAIONS (paragraph)

With exceptional communication skills and a methodical approach to problem solving, you work well under pressure against tight deadlines to provide top-notch troubleshooting to end user customers of Peak Generators.

Resilient and effective in the face of pressure, you also have:

• Experience in Fault Diagnosis.
• Strong knowledge of electrical and mechanical systems.
• Ability to read/follow electrical, mechanical, and pneumatic diagrams.

Peak Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for significant further growth over the next few years. It is a challenging, dynamic and energized environment, with unlimited opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.

We recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, please APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Billerica, MA 01862: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location