Description
Who We Are:
Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, Palm Springs and Nevada County, CA. Acme concepts and team members have won numerous awards and accolades from local, regional and national sources.
Position Summary:
As Lead Bartender, you are responsible for all daily bar operations of the business. The position of Lead Bartender is truly about being a dynamic team leader and setting a positive tone for the entire bar team to ensure that the business is running efficiently, profitably and delivering the highest level of hospitality. This is an hourly position that is required to meet the needs of the bar. This may include weekends and holidays.
Lead Bartender Team member qualities:
The overall role of the Lead Bartender is to:
Specific Job Responsibilities and Tasks:
Hospitality and Floor Presence:
The primary role of this position is to set the tone and foster a culture where guest satisfaction and hospitality are our number one priority. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme restaurants.
Training/Initial & Ongoing:
As training is one key component to the success of our restaurant, you are responsible for delivering our culture to your entire team.
State of the Business:
The aesthetic and overall cleanliness and condition of the business is an essential part of the guest experience.
Store Operations:
Our day-to-day systems are designed to make everyone’s job easier and the business more efficient.
Requirements
Required Education and Work Experience:
Reporting Structure:
Supervisory Responsibilities:
Travel Requirements:
Job Status:
Non-Exempt
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
Requirements.
Standing - Constant
Walking - Constant
Sitting - Frequent
Climbing - Constant
Crawling - Constant
Kneeling - FREQUENT
Bending - OCCASIONAL
Reaching above Shoulder - Constant
Lifting:
10 lbs. - Constant
11 - 20 lbs. - Constant
21 - 50 lbs. - FREQUENT
50 - 100 lbs. - FREQUENT
Carrying:
10 lbs. - Constant
11 - 20 lbs. - Constant
21 - 50 lbs. - FREQUENT
51 - 100 lbs. - OCCASIONAL
Pushing - Constant
Pulling - Constant
Manual Dexterity - Constant
Bi-Manual Dexterity - Constant
Fine Motor Skills - Constant
Gross Motor - Constant
Eye/Hand Coordination - Constant
Near Vision - Constant
Far Vision - Constant
Color Recognition - Constant
Hearing - Constant
Other -
ENVIRONMENTAL FACTORS
Working Outside YES
Working Inside YES
Working alone YES
Working closely with others YES
Excessive cold/heat YES
Excessive humidity/dampness YES
Noise/Vibrations YES
Working above ground YES
Working below ground NO
Working with chemicals/solvents/detergents/cleaners YES
Working on uneven surfaces NO
Operating moving equipment or vehicles NO
Working around machinery or moving equipment YES
Climbing on scaffolds or ladders YES
Working under hazardous conditions NO
GREET ALL YOU MEET
Say hello to everyone you see and make eye contact (SMILE).
Remember the guest or team member’s names and use them often.
SELL THE PROPERTY
Sell the services and facilities of the property first.
Help the company obtain new customers and retain current customers.
Memorize basic property information; be able to give accurate directions.
Thank our guests for their business AND invite them to return.
TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION
Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
Never say, “NO”, ask for assistance.
PROMOTE SAFETY AND SECURITY
Never mention a guest’s name and room number in the same conversation.
Never give out a room number. Maintain guest privacy and confidentiality.
Always knock and announce your department before entering a guest room.
Know your property’s emergency procedures.
Protect the company’s property against damage or loss.
Report any unsafe working condition.
PRACTICE CONTINUOUS IMPROVEMENT
First, master the basics! DO IT RIGHT THE FIRST TIME!
Look for ways to do your work better, faster and smarter. Share those ideas.
Be part of the solution; always accompany criticisms with suggestions for improvement.
Keep an open mind; be “flexible” to do new things and old things in new ways.
PROJECT A POSITIVE, PROFESSIONAL IMAGE
Follow the company appearance standards at all times.
Keep your work area clean and professional.
Never discuss internal business in front of guests.
TAKE PRIDE IN ACME HOSPITALITY
If you see something on the floor, pick it up.
Show proper care for tools, equipment and facilities.
Speak positively about the company and your co-workers.
PRACTICE TEAMWORW
Pitch in and help – Don’t wait to be asked.
It is okay to ask for help.
RESPOND WITH A SENSE OF URGENCY
Do not let obstacles become your excuse.
Be flexible – accomplish the task and follow-up.
HAVE FUN
Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.
GUEST SERVICE STANDARDS
Always remember to practice the Guest Service Standards for both internal and external guests.
Smile
Greet
Respond
Resolve
Thank and Invite Back
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