Test Center Manager

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Southfield, MI location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in 26555 Evergreen Rd Suite 125 Southfield, MI

Starting rate: $19.00 per hour

SCHEDULE REQUIREMENTS:

• Our ideal candidate demonstrates flexibility and teamwork.
• This position is benefit eligible.
• Ability to work 36 to 40 hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between the hours of 7:15 am to 10:00 pm various shifts as scheduled, any day Monday through Friday. Occasionally testing events will extend these hours.
• Ability to work approximately 2-4 Saturdays per month from 7:15 am to 10:00 pm. and an occasional Sunday.

Responsibilities:

Available to address operational problems when not at the test center.

60% of daily tasks are Test Administrator responsibilities:

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Southfield, MI 48076: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $19