Director Of Operations

As a Director of Operations for Direct to Consumer at Pearson, you support Product Technology and Product Management teams, facilitating an array of operational tasks at a global scale. You move quickly with the changing environment and are up to date with the latest short-term and long-term priorities of the SVPs and broader organization. Key to this role is being proactive, organized and analytical, while using strong business judgment and communication skills to interact with a variety of people. At Pearson, we need self-motivated, passionate people who can drive organizational ownership and inspire people to be at their best. This position reports to the VP of Operations for Direct to Consumer.

Responsibilities:

• Work for the VP of Operations, Product and Technology leaders to formulate and drive initiatives, from People, Process and Projects.
• Have an end to end view of the challenges and opportunities surrounding the Pearson Higher Education products and drive the team to prioritize and execute on the most pressing issues in your roadmap
• Work with Product management to reduce friction in Pearson’s online product offerings to better service students and learners in all walks of life.
• Work with Technology organizations to be able to rapidly detect, prioritize and fix product issues
• Set up and drive teams to execute on a plan to ensure that Pearson Direct to Consumer programs are on time, on budget and executed with quality.
• Be a mentor and leader for the operations organization, to be involved in mentoring and setting process and culture for the Program management teams supporting DTC.
• Program management
• Provide clarity and transparency on all assigned initiatives and how they are being worked on throughout the organization
• Set up program plan, communicate to stakeholders clearly and succinctly on Risk, Issues and Opportunities.
• Ensure alignment with stakeholders on major missions of the team, proactively work with delivery teams to make sure that key decisions are surfaced and actioned upon.
• Attend management meetings, distribute minutes and drives completion of actions
• Proactively identify issues that could impact the successful execution of business objectives/commitments
• Process
• Work with Technology, Product teams to formulate and evangelize best practices in Program tracking, budget control and investment strategies.
• Attend meetings, understand context, capture major takeaways and drive follow-up actions.
• Exhibit pride of ownership and influence and motivate the teams to perform on a high level.
• Formulate and conduct deep dives into various parts of the technology and product organization and recommend solutions to enhance efficiency and ways of working better.

Qualifications:

• BA/BS degree or equivalent practical experience.
• Program Management experience of large complicated cross functional programs is a must
• Background and experience in Business Process Redesign and experience in leading organizations through change.
• Background in a global large-scale corporate environment.
• Experience in running Roadmaps and ability to influence tradeoff decisions on a macro scale.
• Experience serving as a Program lead from conception to completion.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions.
• Adept at typical technology and ability to quickly learn new tools and technologies; Interest and experience in using technology and the Internet to improve work efficiency.

Previous Management experience of 5-10 person Program management teams, in a high throughput environment. Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: GENERAL BUSINESS OPERATIONS

Organization: Direct to Consumer

Schedule: FULL\_TIME

Req ID: 8192

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