Family Enrollment Counselor

About the role

Working from your home office, the Family Enrolment Counselor focuses on building and maintaining positive and productive relationships with families interested in enrolling in a Connections Academy school.

The Family Enrolment Counselor is accountable for delivering a superior customer experience by communicating the value, features, and benefits of a Connections Academy school offering, while ensuring parents understand the expectations of a virtual school experience. The Family Enrolment Counselor helps families make the right enrolment decision for their child and is the first point of contact for parents as they begin their enrolment journey.

Family Enrolment Counselors will have a customer focused mindset and enjoy building strong relationships and delivering customer-centric solutions. Customer is everything to you!

The successful candidate will work a 9-hour shift / Monday – Friday (1-hour lunch included.) to support the assigned time zones. Various shift options are available!

Core tasks & responsibilities

• Work in focused school-specific outbound task forces to drive pipeline enrollment goals
• Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process
• Make outbound calls to families interested in enrolling in Connections Academy schools
• Serve as an enrollment subject matter expert to families during the enrollment process
• Act as an ambassador for the school in interactions with students and families
• Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment
• Remain up to date with changes in enrollment policies and guidelines and communicate changes to families
• Communicate changes in school events, policies, and guidelines through interaction with school staff and parents

About you

• Requires consultative sales experience with high-volume call metrics
• Demonstrated support for families and schools with complex enrollment needs or 2 years of remote admissions experience
• Achieves quality enrollment conversions through inbound and outbound communication
• Preferred qualifications include a Bachelor’s degree in Communications, Education, Sales, or related field
• Availability required from 8am to 10pm EST Monday-Friday, with overtime commitment during peak season (July-September)
• Strong interpersonal and communication skills, with prior customer service experience preferred; proficiency in Microsoft Office 365 and ability to multitask effectively

Your Reward & Benefits

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $19.23 - $22.00 per hour. This position is not bonus eligible.

Pearson is pleased to offer a comprehensive benefits program designed to help its employees and their eligible dependents (children and same- and opposite-sex spouses/partners) meet their health, wellness, financial and lifestyle needs. In additional to medical and dental plans, you have access to a variety of additional benefits, including:

• Vacation/Sick Leave
• 401-K match
• Parental Leave
• Paid Volunteer days
• Tuition Assistance

Information on our leading benefits offered here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 15132

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