Service Manager

Summary:

At Evaluation Systems we help design and deploy educator workforce solutions, so every learner has capable educators. We are building products, services, and experience that redefines what customers expect.

The Service Manager reports to the Vice President of Production Operations. The position is responsible for activities related the development and implementation of our production services. The role spans many types of activities, from strategic to tactical. The Service Manager will work closely with cross-functional leadership as a partner to provide in-depth project and product management expertise to ensure successful business outcomes.

Location: Remote within the US

Responsibilities:

• Create strategy and business requirements for new features or product services.
• Responsible for supporting continuous improvement of features and/or product services.
• Lead and obtain strategic buy-in from stakeholders.
• Communicate key messages and engage with many diverse functional stakeholders through the development lifecycle.
• Develop project plans, timelines, and budgets in collaboration with team members and stakeholders.
• Monitor project progress and ensure that project goals are met on time and within budget.
• Identify and mitigate project risks and develop contingency plans.
• Ensure that all project documentation is up-to-date and accurate.
• Lead and motivate team members to achieve project objectives.
• Collaborate effectively with cross-functional teams to ensure project success.
• Continuously improve processes and tools to enhance efficiency and effectiveness.
• Actively seek data as a source of product service innovation
• Act as the SME during initial roll-out and provide support when needed.
• Collaborate with leadership to track KPIs, build analytics dashboards, identify opportunities, and measure the impact of our solutions.

Required Experience, Skills and Abilities:

• Bachelor's degree is required in related field.
• Superior project management and interpersonal skills
• A collaborative mindset with the ability and experience working effectively as part of a project team.
• Demonstrated ability to establish positive working relationships at all levels of the organization, including the ability to work effectively across departments.
• Ability to balance strategic thinking/long term opportunities with operational focus.
• Excellent organizational and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment. Demonstrated ability to prioritize tasks and meet deadlines. A self-starter with an entrepreneurial spirit.
• Excellent written and oral communication skills are required. Product Manager is expected to communicate with various stakeholders including senior leadership.
• Ability to maintain a keen attention to detail, multitask and work well under pressure.

Desired Knowledge, Skills, and Abilities:

• Ability to travel 10% - 20%
• Experience in higher education environment a plus
• Knowledge of principles of educational testing and of test development and administration is preferred.
• Some experience with project managem9ent software tools such as Trello, or Jira.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $60 - $65k.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 11601

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