Student Counselor

Summary

The Student Counselor functions as the Person of First Contact for Lumerit Education. The Student Counselor responds to all new inquiries that the Admissions department receives from Marketing.

General Responsibilities

• Using phone and email, the Student Counselor contacts prospective students to make sure they understand and are qualified for our programs.
• Develops an expertise on higher education and help families walk through their options, particularly focusing on solutions provided by Lumerit Education. Become proficient in various software programs, institutional resources and learn to execute operations in a fast pace environment.
• Works with an Admissions Counselor. You will be responsible for working with them to ensure pipeline integrity and help them manage their student load.
• Work with Sales Operations to ensure that all data in the CRM is as accurate as possible. when working with student, have an eye to verify student info at every interaction to ensure that we have reliable student data.
• Spend time each week educating yourself on what's new in higher education.

Qualifications

General Qualifications

• 4-year degree from an accredited institution or related experience
• Time management skills
• Gives and welcomes feedback
• Must be detail-oriented
• A problem solver
• Ability to work with a team and independently
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Ability to identify and resolve problems in a timely manner; Develops alternative solutions

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

Minimum full-time salary range is between $18-20.00/hr

This position is not bonus eligible, and information on benefits offered is here .

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: FULL\_TIME

Req ID: 13828

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