Student Counselor

Summary

The Student Counselor functions as the Person of First Contact for Lumerit Education. The Student Counselor responds to all new inquiries that the Admissions department receives from Marketing.

General Responsibilities

• Using phone and email, the Student Counselor contacts prospective students to make sure they understand and are qualified for our programs.
• Develops an expertise on higher education and help families walk through their options, particularly focusing on solutions provided by Lumerit Education. Become proficient in various software programs, institutional resources and learn to execute operations in a fast pace environment.
• Works with an Admissions Counselor. You will be responsible for working with them to ensure pipeline integrity and help them manage their student load.
• Work with Sales Operations to ensure that all data in the CRM is as accurate as possible. when working with student, have an eye to verify student info at every interaction to ensure that we have reliable student data.
• Spend time each week educating yourself on what's new in higher education.

Qualifications

General Qualifications

• 4-year degree from an accredited institution or related experience
• Time management skills
• Gives and welcomes feedback
• Must be detail-oriented
• A problem solver
• Ability to work with a team and independently
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Ability to identify and resolve problems in a timely manner; Develops alternative solutions

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:

Minimum full-time salary range is between $17.00-18.00/ hour.

This position is not bonus eligible, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: FULL\_TIME

Req ID: 10163

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