What are the responsibilities and job description for the Student Services Assistant position at Pearson?
Primary Responsibilities
Enter and Maintain Transcripts. Monitor the transcript email for incoming student transcripts to be entered. Enter student's previously earned credit from various institutions into their Course Timing.
Enter and Maintain System Records/Information. Assist in the entry, update, maintenance, and audit of system records as related to policy, opportunity, or college catalog changes.
Systems Proficiency. Become proficient in various software programs, institutional resources and learn to execute operations in a fast-paced environment.
Interdepartmental Collaboration. Attend weekly departmental/individual meetings and training sessions as assigned by their manager.
Other Duties. Complete other duties as assigned by their manager.
Competencies
Problem Solving. Identifies and resolves problems in a timely manner; Develops alternative solutions.
Teamwork. Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to a positive team spirit; Puts success of team above own interests; Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
Written and Oral Communication. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
Detail Oriented. Does not abandon detailed work to others, but works to create both immediate solutions to gaps in details as well as create tools to proactively address them in the future.
Required Skills and Experience
Bachelor’s degree or higher
Accelerated Pathways experience and/or product knowledge
College transcript review/processing experience
Data processing experience
Experience with Degree Manager, Salesforce, and ticketing platforms
Job: LEARNING DELIVERY
Organization: Workforce Skills
Schedule: FULL_TIME
Req ID: 2590
